Clinical Applications Technician

Chas-Health; Spokane (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Annual milestone bonus

Healthcare coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance and student loanrep

Childcare reimbursement

CME and license reimbursement

Job summary

CHAS Health in Spokane, WA, is hiring for an IT Support Specialist to improve patient care by delivering superior customer service and technical assistance for digital health tools. You will support EHR–integrated technologies, real‑time video, and remote monitoring across PC, iOS, and Android platforms.

The role requires 1–2 years in customer service and hardware/software support in a healthcare setting preferred.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience providing customer service required.
• Experience working with computer hardware, software, and peripherals in a professional environment is required.
• Experience in healthcare setting preferred.

Responsibilities

• Maintains knowledge of EHR-integrated technologies including real-time video, remote monitoring, applications, and digital tools on PC, iOS, and Android platforms.
• Serves as on-demand support for clinic staff who experience technical issues with digital health programs including workflows, hardware and software.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the Applications team.
• Creates and maintains documentation on common issues and processes.
• Provides technical guidance and training to clinic staff during implementations.
• Provides technical support to patients with various devices and operating systems.

Skills

Technical skills

Problem solving

Communication

Teamwork

Driver's license

Education

High School Diploma

Associates degree or higher preferred

ITIL familiarity helpful

Tools

ITIL knowledge

Job description

Working Here | Experience Serving Your CommunityIf you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.Everyone WelcomeFrom the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.Compensation Range:$25.67 - $37.70Competitive Compensation & Exceptional Benefits at CHAS HealthJoin a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.401(k) with up to 6% employer match for a retirement plan that invests in your future.Work/life balance —enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.Tuition assistance and student loan repayment —let CHAS Health pay for your education!Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.CME and license fee reimbursement —we've got you covered.* Offered benefits dependent upon employee eligibility and criteriaJob Description:Purpose of Job:Improve the overall health of the communities we serve by providing superior customer service andachieving the highest potential of user productivity by utilizing and supporting digital technologies and programs with high standards of efficiency, competence, and collaboration.Essential Duties and Responsibilities:Maintains comprehensive knowledge of EHR-integrated technologies including real-time video communication, remote monitoring, applications, and digital tools on PC, iOS, and Android platforms.Serves as on-demand support for clinic staff who experience technical issues with digital health programs including workflows, hardware and software.Tracks and monitors open problems to ensure a high standard of customer service is met.Escalates unresolved issues to the Applications team.Creates and maintains documentation on common issues and processes.Provides technical guidance and training to clinic staff during implementations.Provides technical support to patients with various mobile devices, computers, and operating systems.Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.Qualifications:Education/Experience : High school diploma or equivalent required. Associates degree or higher in a technical field is preferred. Familiarity with ITIL principles is helpful. 1-2 years of experience providing customer service required. Experience working with computer hardware, software, and peripherals in a professional environment is required. Experience in a healthcare setting preferred.Skills : Above average technical skills, problem solving skills, verbal and written communication skills are essential. Ability to work in a team environment, maintain a positive attitude, and a commitment to quality is required. Valid driver license, insurance and vehicle required. Commitment to supporting a safe and respectful environment is required.Physical Demands:Sitting at a workstation over two thirds of the day. Required to read from text and computer screen over two thirds of the day. Communicating occurs constantly throughout the day. Able to move around to different facilities if desired. Lifting could be as much as 35 lbs. infrequently throughout the day.The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsOur core values are our foundation, the guiding sense of direction for our organization:Social ResponsibilityPatient-CenteredEntrepreneurshipRespect for Human DignityCommitment to Continuous Quality ImprovementFunCHAS Health | Equal Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.