Clinical Applications Manager

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Sign-on bonuses for RN/CSNA

Health insurance

Dental and vision benefits

Life insurance

Long and short-term disability

Paid time off

Paid parental leave

Retirement benefits

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Clinical Applications Specialist to train and support users of the EHR and clinical systems across outpatient and inpatient settings. The role configures clinical content with medical staff, evaluates processes, and collaborates with IT and vendors to keep systems current.

The position requires an Alaska RN license, BSN preferred, and 5+ years in medical settings with experience in clinical information systems.

Qualifications

• Minimum 5 years work experience in a medical setting; clinical experience preferred.
• Minimum 2 years work experience with clinical information systems.
• Minimum 1 year work experience with computer technology such as programming, installation, generating reports, or working with computer or network hardware.
• HL7 messaging knowledge is a plus.

Responsibilities

• Maintain clinical applications in coordination with IT staff.
• Manage users within specific clinical applications.
• Train all levels of users using multiple modalities (classroom, remote, web conferencing).
• Develop training materials and update content with new codes/tests.
• Triager user problems and assign to SMEs (Help Desk, Nurses, etc.).
• Evaluate and improve clinical content and decision support systems.
• Travel to SEARHC sites as needed; work after hours to meet deadlines.

Skills

5+ years in medical setting

clinical information systems

IT basics, hardware

interpersonal communications

HL7 messaging knowledge

Education

BSN preferred

Advanced degree substitution

Alaska nursing license

Clinical Informatics training

Basic Life Support (BLS)

High school diploma or equivalent

Job description

Pay Range: Pay Range:$41.66 - $58.69

The Clinical Applications Specialist trains and supports all users of the Electronic Health Record (EHR) and ancillary clinical systems. Configures and optimizes clinical content in conjunction with the medical staff in both outpatient and inpatient settings. Evaluates and improves processes to keep current with clinical best practices. Collaborates with Information Technology staff, other SEARHC teams and vendors. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Maintain clinical applications in coordination with other Clinical Application Coordinators and IT staff. Manage users within specific clinical applications. Train all levels of users using a variety of modalities including classroom, one-on-one, remote shadowing, web conferencing, and live interactive video. Develop training materials. Triage user problems and assign as appropriate to subject matter experts, including Help Desk, PC Technicians, Network Administrators, Coders, Medical Directors, and Nurses. Update application content to keep applications up to date. Examples include new lab and radiology tests, medications, immunizations, and diagnosis and procedure codes. Continuously assess clinical content and medical decision support systems and recommend and implement improvements. Evaluate and align clinical processes across SEARHC clinics. Other duties as assigned.

Education, Certifications, and Licenses Required

BSN preferred. Advanced degree(s) may substitute for the minimum experience on a year-by-year basis. Active nursing license in Alaska or other U.S. state required. Direct Hire must have applied for an Alaska nursing license before start date. Agency staff must have an active Alaska license. Clinical Informatics training preferred. Basic Life Support preferred. High school diploma or equivalent required.

Experience Required

Minimum 5 years work experience in a medical setting; clinical experience preferred. Minimum 2 years work experience with clinical information systems. Minimum 1 year work experience with computer technology such as programming, installation, generating reports, or working with computer or network hardware. Inpatient clinical experience preferred. Teaching experience preferred. Experience with hospital and clinic accreditation processes preferred. Experience with HL7 messaging preferred. Knowledge of Scheduling, radiology, laboratory, and document scanning systems. Medical standards of care and best practices in outpatient and inpatient settings. Clinical information systems. Information technology systems. Skills in Interpersonal, written, and oral communication with a wide variety of internal and external customers. Ability to Problem-solve and practice good judgment. Work effectively across a broad range of SEARHC sites and staff. Anticipate needs and generate proactive resolutions to problems. Work both independently and in a team oriented, collaborative environment. Research and analyze medical standards of care and best practices as applicable to SEARHC. Effectively prioritize and execute tasks. Travel to various consortium sites and occasionally travel for professional development and user group meetings. Work outside of regularly scheduled times to assist with implementation or support. Work long hours to meet project deadlines and to solve technical problems, resulting in stressful work situations.

Travel Required

Must be able to travel 10% of the time. Travel is by jet, small aircraft, and ferry.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.

Required Certifications

Registered Nurse License - State of Alaska - Alaska State Board of Nursing

We Want You to Join our Team

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We Want You to Join our Team Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve. We Embody our Values: Respect Cultural Identity Service Professionalism Compassion