Clinical Applications Manager

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid parental leave

Retirement benefits

Job summary

SEARHC in Juneau, Alaska, seeks a Clinical Applications Specialist to train and support users of the Electronic Health Record (EHR) and related clinical systems. You will configure clinical content with medical staff across outpatient and inpatient settings.

The role emphasizes maintaining content, updating codes, and evaluating processes to keep care aligned with best practices. Collaboration with IT, SEARHC teams, and vendors is essential.

Qualifications

• BSN preferred; advanced degrees may substitute for the minimum experience.
• Active nursing license in Alaska or another US state required.
• Clinical Informatics training preferred.
• Basic Life Support preferred.
• High school diploma or equivalent required.

Responsibilities

• Maintain clinical applications in coordination with IT staff; manage users; train users at all levels.
• Update application content to keep tests, medications, codes, and dashboards current.
• Continuously assess clinical content and medical decision support systems and implement improvements.
• Evaluate and align clinical processes across SEARHC clinics.
• Other duties as assigned.

Skills

Interpersonal communication

Written communication

Oral communication

Education

BSN preferred

Active nursing license

High school diploma

Clinical Informatics training

Basic Life Support

Job description

Pay Range

Pay Range:$41.66 - $58.69 The Clinical Applications Specialist trains and supports all users of the Electronic Health Record (EHR) and ancillary clinical systems. Configures and optimizes clinical content in conjunction with the medical staff in both outpatient and inpatient settings. Evaluates and improves processes to keep current with clinical best practices. Collaborates with Information Technology staff, other SEARHC teams and vendors.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Maintain clinical applications in coordination with other Clinical Application Coordinators and IT staff. Manage users within specific clinical applications. Train all levels of users using a variety of modalities including classroom, one-on-one, remote shadowing, web conferencing, and live interactive video. Develop training materials. Triage user problems and assign as appropriate to subject matter experts, including Help Desk, PC Technicians, Network Administrators, Coders, Medical Directors, and Nurses.
• Update application content to keep applications up to date. Examples include new lab and radiology tests, medications, immunizations, and diagnosis and procedure codes.
• Continuously assess clinical content and medical decision support systems and recommend and implement improvements.
• Evaluate and align clinical processes across SEARHC clinics.
• Other duties as assigned.

Education, Certifications, And Licenses Required

• BSN preferred.
• Advanced degree(s) may substitute for the minimum experience on a year-by-year basis.
• Active nursing license in Alaska or other U.S. state required. Direct Hire must have applied for an Alaska nursing license before start date. Agency staff must have an active Alaska license.
• Clinical Informatics training preferred.
• Basic Life Support preferred.
• High school diploma or equivalent required.

Experience Required

• Minimum 5 years work experience in a medical setting; clinical experience preferred.
• Minimum 2 years work experience with clinical information systems.
• Minimum 1 year work experience with computer technology such as programming, installation, generating reports, or working with computer or network hardware.
• Inpatient clinical experience preferred.
• Teaching experience preferred.
• Experience with hospital and clinic accreditation processes preferred.
• Experience with HL7 messaging preferred.

Knowledge of

• Scheduling, radiology, laboratory, and document scanning systems.
• Medical standards of care and best practices in outpatient and inpatient settings.
• Clinical information systems.
• Information technology systems.

Skills In

• Interpersonal, written, and oral communication with a wide variety of internal and external customers.

Ability to

• Problem-solve and practice good judgment.
• Work effectively across a broad range of SEARHC sites and staff.
• Anticipate needs and generate proactive resolutions to problems.
• Work both independently and in a team oriented, collaborative environment.