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Essentia Health in Duluth, MN seeks a mid- to high-complexity IS/Healthcare information services specialist to analyze and support Epic Cupid and Epic Radiant environments. You will partner with clinical and IT teams, manage on-call duties, and ensure successful application performance and user satisfaction.
Responsibilities include leading initiatives, working as liaison between customers and support staff, and developing educational programs for end users.
Support Services Building
1007270 ENTERPRISE IMAGING - EH SS
Provides a variety of services and high level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected.
Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application.
Duties also include planning and implementing technology learning programs, and assessing users during technology learning programs for successful competence. Works under general supervision.
- Epic Cupid and Epic Radiant experience perferred
- Rotating On-Call
Educational Requirements:
OR
OR
Preferred Qualifications:
1
Possible Remote/Hybrid Option: Remote
Day Rotation (United States of America)
8:00 AM
4:30 PM
No
Yes
Compensation Range: $66,539.20 - $99,819.20
Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.