EPIC APPLICATION ANALYST III-MyChart

Carilion Clinic; Roanoke (AL); On-site; USD 89,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Pension plan

Paid time off

Onsite fitness facilities

Education and training opportunities

Job summary

Carilion Clinic in Roanoke is seeking an Epic Application Analyst III, MyChart, to perform Epic application system analysis, configuration, testing, and implementation of systems. You will provide application support, troubleshooting, training, and reporting, and may support integrated third-party applications.

The role requires 4+ years of related experience and certification in Epic modules, with a willingness to travel and participate in after-hours on-call rotation.

Qualifications

• Associate's degree in computer science, information systems, healthcare, or business, or 2 years of related experience.
• Minimum of 4 years of related experience.
• Must maintain multiple vendor/industry certifications in Epic as directed by management.

Responsibilities

• Conducts intermediate to advanced analysis of Epic application design and system workflows.
• Independently manages assigned projects and ensures timely delivery.
• Leads requirements gathering and facilitates design sessions with stakeholders.
• Translates business needs into system solutions with minimal supervision.
• Develops and maintains documentation and knowledge resources for Epic and non-Epic applications.
• Gains working knowledge of assigned Epic modules and related tools.
• Assists with implementation of new Epic modules and system enhancements.
• Serves as a resource for Epic application support and mentors team members.
• Acts as a liaison across Epic modules, teams, and stakeholders.
• Interacts professionally with internal and external customers.
• Identifies opportunities for system improvements and supports optimization.
• Follows change management processes and communicates status.

Skills

Epic application analysis

Project management

Requirements gathering

Cross-functional communication

Mentoring and leadership

Education

Associate's degree in computer science, information systems, healthcare, or business

2 years of related experience

Tools

Epic module knowledge

Documentation tools

Job description

Employment Status: Full time

Shift: Day (United States of America)

Facility: 451 Kimball Ave NE - Roanoke

Requisition Number: R162256 EPIC APPLICATION ANALYST III-MyChart (Open)

How You’ll Help Transform Healthcare: The Application Analyst III, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Provides application support, troubleshooting, training, and reporting. May also support integrated third-party applications. Serves as a liaison between TSG groups, clients, and vendors.

Candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

The Application Analyst III, Epic

• Conducts intermediate to advanced analysis of Epic application design and system workflows.
• Independently manages assigned projects and work efforts, ensuring timely delivery.
• Leads requirements gathering and facilitates design sessions with stakeholders.
• Analyzes and translates business needs into system solutions with minimal supervision.
• Develops and maintains documentation and knowledge resources for supported Epic and non-Epic (integrated third-party) applications.
• Develops working knowledge of assigned Epic module(s), including related development and maintenance tools, and applies in-depth knowledge within specific module areas.
• Uses understanding of how assigned Epic modules integrate with other Epic systems across the organization.
• Assists with implementation of new Epic modules and system enhancements.
• Serves as a resource for Epic application and system support and provides guidance to team members.
• Assumes a mentoring role, supporting analysts and contributing to team knowledge sharing.
• Serves as a liaison across multiple Epic modules, teams, and stakeholders.
• Interacts with internal and external customers and stakeholders in a professional manner.
• Applies independent judgment and decision-making within established guidelines and escalates issues as appropriate.
• Identifies opportunities for system improvements and supports optimization efforts.
• Adheres to application change management processes, including communication, documentation, and post-change support.
• Tracks work effort and communicates project and task status effectively.
• Participates in an on-call rotation, including evenings, weekends, and holiday.

What We Require:

Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.

Experience: Minimum of 4 years of related experience.

Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 3 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s).

Other Minimum Qualifications: Must be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple tasks and meeting deadlines. Effective communication skills (oral, written, and presentation). Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles. Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range: $89,232.00 - $142,771.20

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training