Collections Support Analyst - Group Insurance

AECOM; Overland Park (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

AECOM is seeking a Collections Support Analyst to manage billing inquiries and provide support over a complex book of business. This role requires strong organizational and communication skills to ensure customer satisfaction while managing multiple priorities. Candidates should have at least two years of experience in billing and customer service, with proficiency in MS Excel.

Benefits

Remote work flexibility

Qualifications

• Minimum 2 years in Complex Billing and A/R Reconciliation.
• Experience in customer service and interacting with clients.
• Proficient in MS Excel for reporting and reconciling.

Responsibilities

• Support Receivable and Suspense Management.
• Accountable for Billing Related Customer inquiries.
• Understand root causes of customer dissatisfaction.

Skills

Communication

Problem Solving

Organizational Skills

Tools

MS Excel

Salesforce

FIS

Job description

Collections Support Analyst – Group Insurance

Job Description

+ Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers

+ Accountable for issue resolution of Billing Related Customer inquiries through coordinated efforts with internal and external stakeholders

+ Support special internal functional projects and ad hoc requests

+ Able to work cohesively with Subject Matter Experts (SME) to support the billing day-to-day tasks, able to anticipate, identify, and resolve complex issues/problems

+ Able to escalate, communicate risks/issues to supervisor and help with the resolution

+ Performs incident notification and escalation to ensure problems requests/issues are communicated effectively and receive proper management attention

+ Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction

+ Expected to adhere to client Service Level Agreements (SLA’s) and departments products key performance requirements and any reporting

+ Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function

+ Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with global cross functional teams using interpersonal skills

Job Requirements

+ Remote: This role allows for remote work for most of your work hours

+ Meet Accenture’s Primary Residential Location (PRL) Policy for the Accenture office location

Basic Qualifications

+ Minimum 2 years of experience in Complex Billing, A/R Reconciliation and/or Collections

+ Minimum 2 years of experience with MS Office to include Excel

Preferred Qualifications

+ Experience researching, resolving, tracking and following up on financial issues inquiries such as outstanding balances

+ Direct customer service issue resolution and client interaction experience

+ MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUP

+ Prior experience in Medical/Insurance Billing

+ Experience with payment allocation software such as Salesforce and FIS

Professional Qualifications

+ Strong written and verbal communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $21.97 to $37.79

Colorado $21.97 to $32.64

District of Columbia $23.37 to $34.76

Illinois $20.34 to $32.64

Minnesota $21.97 to $32.64

Maryland $21.97 to $32.64

New York/New Jersey $20.34 to $37.79

Washington $23.37 to $34.76

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