Clinical Application Support

Medpace; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work environment

Competitive PTO packages, starting at 20+ days

Discounted tuition for UC online programs

Modern, ecofriendly campus with an on-site fitness center

Job summary

Medpace is seeking a Clinical Application Support specialist in Cincinnati to provide critical support for internal software applications. This role involves troubleshooting, problem resolution, and user training, collaborating with software engineers to enhance user experience.

Ideal candidates should have a Bachelor’s degree in Information Systems or Life Sciences and at least 3 years of relevant experience. The position offers a flexible work environment, competitive pay, and numerous employee perks.

Qualifications

• 3 years of experience in clinical research or system administration in health care.
• Familiarity with concepts, practices, and procedures relevant to the field.
• Ability to manage several projects with differing requirements.

Responsibilities

• Interpret study protocols and manage system set-up.
• Liaison between end users and application development teams.
• Develop applications for individual users and study teams.

Skills

Organizational skills

Communication skills

Ability to learn new technologies

Detail-oriented

Education

Bachelor's degree in Information Systems or Life Sciences

Tools

Microsoft Windows

tSQL

Job description

Job Summary

Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Information Technology department. Our Clinical Application Support role works closely with multiple departments to help identify technical and user support issues of our internal software applications. This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers while providing exceptional support for both our internal and external users.

Responsibilities

• Interpret study protocols, protocol amendments, and other relevant operational documents for system set-up;
• Import data between systems;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of software applications as they apply to individual users and study teams;
• Work with internal and external users to ensure file formats meets systems requirements for to import data files;
• Write tSQL queries to interact with reporting database when setting up data feeds and integrations, and
• Perform other system-related tasks to meet company objectives.

Qualifications

• Bachelor's degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;
• Good organizational skills, very detail oriented, flexible, and possess good communication skills;
• Ability to interact with staff and external users from multiple countries;
• Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;
• Demonstrated ability to learn new technologies/applications;
• Familiar with field’s concepts, practices, and procedures; and
• Knowledge of Microsoft Windows operating systems.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs