Clinical Application Administrator – Imaging

Medpace; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work environment

Competitive PTO packages, starting at 20+ days

Competitive compensation and benefits package

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Community involvement with local nonprofit organizations

Discounts on local sports games, fitness gyms and attractions

Modern, ecofriendly campus with on-site fitness center

Structured career paths with opportunities for professional growth

Discounted tuition for UC online programs

Job summary

A leading clinical research organization is seeking a Clinical Application Support specialist to troubleshoot and resolve user issues with internal software applications. This role focuses on providing exceptional support while collaborating with software engineers and facilitating user training. The ideal candidate will possess a relevant degree and experience in the clinical research field, ensuring effective communication and problem-resolution skills.

Qualifications

• 3 years of experience in the clinical research industry or as a system administrator in healthcare.
• Ability to learn new technologies and applications.
• Competent in installation and troubleshooting of software.

Responsibilities

• Act as a liaison between end users and application development teams.
• Deliver hands-on training for medical imaging applications.
• Create and maintain test cases and test plans.

Skills

Organizational Skills

Communication Skills

Technical Troubleshooting

Software Installation

Education

Bachelor's degree in Information Systems or Life Sciences

Job description

Job Summary

Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Core Lab department. Our Clinical Application Support role works closely with different teams to help identify technical and user support issues of our internal software applications.

This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers and IT infrastructure while providing exceptional support for both our internal and external users.

Responsibilities

• Act as a liaison between end users and application development teams while maintaining the interests of end users; • Perform Medical Imaging commercial off-the-shelf applications maintenance, testing and validation• Develop and implement approaches for the use of software applications as they apply to individual users and study teams;• Create and maintain test cases, test plans, and other documentation for projects• Ensure medical imaging system design, interface functionality, and clinical processes are coordinated and functioning effectively• Deliver hands-on training for medical imaging applications to internal and external users• Experience in the regulated healthcare industry is a plus• Write SQL queries to interact with reporting database when setting up data feeds and integrations, and• Perform other system-related tasks to meet company objectives.

Qualifications

• Bachelor's degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;• Good organizational skills, very detail oriented, flexible, and possess good communication skills;• Ability to interact with staff and external users from multiple countries;• Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;• Competent in installation and troubleshooting of software• Demonstrated ability to learn new technologies/applications;• Familiar with field’s concepts, practices, and procedures;

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.