Clinical and Facilities Coordinator

Transdev; Pearl City (HI); On-site; USD 23,000 - 25,000; Full time

Job summary

Transdev is seeking a Clinical and Facilities Coordinator to support NEMT operations. This remote role collaborates with nursing homes, dialysis clinics, hospitals, and other medical providers to maximize scheduling coordination.

The position offers a competitive hourly rate and standard benefits, with emphasis on customer service, accuracy, and compliance across transport requests and authorizations.

Qualifications

• Must be eligible to work in the United States.
• High school diploma or GED required.
• One year of related experience preferred.
• Ability to read and write; basic writing/s memoranda.
• Bilingual skills are a plus.
• Experience with word processing, spreadsheets, Internet software, e‑mail, and/or database software.
• Must be able to work flexible hours.
• Hospitable, customer service oriented.

Responsibilities

• Process transportation requests requiring coordination including obtaining prior authorization and medical necessity forms before transportation begins.
• Document prior authorizations in the client record and upload supporting documentation.
• Educate medical facilities, clients, and case workers on procedures for requesting elevated services.
• Monitor life-sustaining subscriptions to address member no-show issues.
• Modify subscription trips due to holiday closures.
• Review and update location data for names, addresses and drop-off instructions.
• Assist with call queues to ensure service levels are met.
• Adhere to company policies at all times.
• Complete Travel Requests and No Runs/Facility Projects.
• Perform additional duties as needed.

Skills

Customer service

Communication

Time management

Computer skills

Flexibility

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database software

Email

Job description

Clinical and Facilities Coordinator

Transdev is seeking a customer-focused and detail-oriented Clinical and Facilities Coordinator to support our Non-Emergency Medical Transportation (NEMT) operations. The Clinical and Facilities Coordinator works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, or frequent trips in order to maximize scheduling coordination. This is a remote position.

OVERVIEW:

Transdev is seeking a customer-focused and detail-oriented Clinical and Facilities Coordinator to support our Non-Emergency Medical Transportation (NEMT) operations. The Clinical and Facilities Coordinator works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, or frequent trips in order to maximize scheduling coordination. This is a remote position.

Transdev is proud to offer:

• Competitive compensation package: $17.00 - $18.00 per hour.

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

DUTIES:

• Receive and process request for transportation requiring a higher level of coordination including obtaining prior authorization and medical necessity forms prior to transportation commencing
• Ensure all prior authorizations are properly documented within client’s record including uploading supporting documentation
• Educate medical facilities, clients, and case workers on proper procedures for requesting elevated services
• Monitor all life-sustaining subscriptions to address member no show issues
• Modify subscription trips due to holiday closures
• Review and update commonly used Locations for name, address, and drop off instructions
• Assist with call queues when necessary to ensure service levels are met
• Adhere to and ensure all company policies are followed
• Complete Travel Request
• Complete No Runs and Facility Projects.
• Perform additional duties and responsibilities as needed and/or assigned

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Possess valid authorization to work in the United States required
• High school Diploma or General Education Degree (GED) required
• One-year-related experience and/or training preferred.
• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization.
• Bilingual communication skills are a plus.
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
• Must be able to work flexible hours.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• This position is fully remote

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

California applicants: Please Click Here for CA Employee Privacy Policy.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Professionals

Job Type: Full Time

Req ID: 9208

Pay Group: X60

Cost Center: 413

Drug-free workplace

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.