RO Program Performance Manager

Transdev; San Francisco (CA); On-site; USD 112,000 - 135,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) Retirement Plan

Medical

Dental

Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking a Program Performance Manager to own the AV Rider Only program performance, leveraging data, tooling, and cross-functional alignment to drive outcomes. You will ensure CSLs are met, identify trends, and mitigate risks while shaping tooling adoption and scalable operations across multiple lines of business.

Responsibilities include leading KPI-driven analyses, coordinating with stakeholders, and steering Lean/Kaizen initiatives to improve efficiency and standardization.

Qualifications

• Knowledge of service area and ability to read a map/digital map directions.
• Ability to use a computer to generate reports and schedules.
• Ability to supervise others and make quality business decisions regarding operations.
• Travel up to 20%.

Responsibilities

• Own the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with CSLs.
• Lead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business.
• Own tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption.
• Drive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively.
• Serve as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders.
• Participate in operational excellence efforts (Lean, Kaizen), increasing efficiency and reducing risk.
• Ensure compliance with global standards and program-level processes for scalability.

Skills

Knowledge of service area/read map

Report generation

Supervising others

Reading maps/directions

Analytical skills

Travel 20%

Flexible schedule

Communication skills

Education

Bachelor’s degree or 2+ years operations experience

Engineering/Operations degree preferred

Job description

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent reporting, KPI-driven insights, and structured execution, this role enables scalable, efficient operations across multiple lines of business.

The pay range for this role is:

112,320.00 - 135,200.00 USD per year (San Francisco - Waymo)

99,840.00 - 111,280.00 USD per year (Los Angeles - Waymo)

Transdev is Proud to Offer:

• Vacation: Minimum of (2) week.


• Sick Days: 5 Days


• Holidays: 6 Days


• Other standard benefits:


• 401(k) Retirement Plan


• Medical, Dental & Vision


• Life Insurance


• Short-term Disability


• Voluntary Long-term Disability

Key Responsibilities:

• Own the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve


• Lead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business


• Own tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption


• Drive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively to meet business objectives


• Serve as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders


• Participate in operational excellence efforts (e.g., Lean, Kaizen), leveraging structured methodologies to increase efficiency and reduce risk


• Ensure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability


• Drive special projects and programs completion assigned by the Head of Product and Tooling


• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly


• Interpret metrics, finds opportunities and implements actions to drive results


• Maintains high degree of confidentiality of all information


• All other duties as assigned


• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams


• Preferred Education: Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills and Abilities (KSAs):

• Knowledge of service area and ability to read a map/digital map directions


• Ability to use a computer to generate reports and schedules


• Ability to supervise others and make quality business decisions regarding operations


• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes


• Good written and oral communication skills


• Ability to organize and perform work efficiently; strong analytical skills and attention to details


• Travel up to 20% of the time


• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Physical Requirements:

• Long periods of standing, walking, and sitting


• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders


• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl


• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities


• May work in extreme heat and cold, and in damp environment with moderate noise


• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer


• Must be able to occasionally lift and/or move up to 45 pounds


• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pre-Employment Requirements:

• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening


• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.


• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace:

• Transdev maintains a drug-free workplace. Applicants must:


• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).


• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.