Clinical Analyst III

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

St. Joseph’s/Candler Health System seeks an Applications Analyst III to lead and support clinical and administrative software, ensuring regulatory compliance and system optimization.

You will manage go-live and upgrade activities, mentor junior analysts, work with department leaders, and drive process improvements while coordinating with vendors. Strong communication, project management, and problem-solving skills are essential for success in this role.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• Clinical or Information Technology discipline preferred.
• 5-7 years supporting applications, project management and health system functions.
• PMP or other related professional certifications preferred.
• Formal training in Information Systems, desktop applications, databases, software development packages and programming languages preferred.
• Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications.

Responsibilities

• Leads projects in one or more aspects of the information systems lifestyle, coordinates decisions with modules and IS management.
• Leads teams on project demands and serves as liaison between users and computer system vendors.
• Answers questions on system usage, configurations, and workflows with accurate, timely responses.
• Coaches analysts toward success by knowledge transfer and supportive behaviors.
• Implements go-live and upgrade activities, including training, testing and conversion, with on-site support.

Education

Bachelor's degree

Master's degree

Clinical or Information Technology discipline

Job description

Focus is proactive to anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. Considered a subject matter expert on various software applications that are directly assigned to the position. Is self-directed requiring minimal supervision. The Applications Analyst III works collaboratively with department directors, managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces and operates as a change agent. The Applications Analyst III is responsible for providing expert advice on systems selection, installation, operation, and on-going support of software applications. Facilitates or leads "go-live" and upgrade processes. Utilizes data and analytics to create ongoing process improvement opportunities and provides documentation for regular reports to supervisors and management. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identify potential crises, and devise contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effect of application utilization on modules within their group. Coach, mentor, and motivate Analyst I and II, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, written and verbal communication, presentation skills and maintains documentation of all changes and decisions. Participates in capital and operating budget processes. Maintains open communication with practitioners for consultations and assistance

Education

Bachelors Degree - Required

Masters - Preferred

Clinical or Information Technology discipline - Preferred

Experience

5-7 Years Supporting applications, project management and health system functions and relationships. - Required

Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred.

Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications.

License & Certification

PMP or other related professional certifications - Preferred

Core Job Functions

• Leads projects in one or more aspects of the information systems lifestyle (product selection, business requirement definition, communication, implementation, issue resolution, product support). Leads teams of one or more members in accordance with project demands. Serves as expert resource and department liaison for assigned modules for hospital departments, other analysts and serves as primary liaison between SJC users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in a timely manner. Able to recognize individual team member’s competencies and assign tasks accordingly. Coaches analysts toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
• Serves as lead of implementation core teams and provides guidance in planning, coordination and implementation of "go- live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
• Analyzes and resolves problems for own applications and assists other analysts in their modules. Escalates those outside scope to appropriate person or group. Promptly resolves problems and makes decisions considering effect on systems as a whole.
• Researches and defines user information needs and workflow processes and translates these needs in order to recommend systems and workflow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other modules and IS management. Has sufficient knowledge of other modules, functions and processes to evaluate options beyond those contained within assigned modules.
• Works with key management and Informatics to ensure policies and procedures are in compliance with regulatory, meaningful use and other contractual requirements. Ensures that clinical applications and documentation tools are audited to meet quality standards of care.