Clinical Advisor

Ross-University-School-of-Medicin; Town of Florida (NY); Hybrid; USD 23,625 - 38,820; Full time

Benefits offered by this job

Health, dental, vision, life and long‑

Disability insurance

401k Retirement Program + 6% employer

Job summary

Ross University School of Medicine is seeking a Clinical Advisor to place medical students in core programs and elective rotations at accredited sites, ensuring compliance with licensure requirements and graduation needs.

The role involves advising students face-to-face or by phone, maintaining rotation inventories, and supporting residency application readiness while meeting service standards.

Qualifications

• Bachelor's Degree required.
• 1 year experience in education or customer service preferred.
• Proficiency with Salesforce and SCT Banner is highly desirable.

Responsibilities

• Provide excellent customer service to medical students via phone and email.
• Schedule track programs and elective rotations to meet graduation requirements.
• Advise students on residency application outcomes and licensure processes.
• Maintain a database of rotations and a cross-reference list of hospitals.
• Use SCT Banner to schedule rotations and perform data entry.

Skills

Customer service

Communication

Data entry

Microsoft Office

Salesforce

Education

Bachelor's Degree

Tools

Salesforce

SCT Banner

Outlook

Job description

RUSM

Founded in 1978, Ross University School of Medicine (Ross Med) prepares skilled, practice‑ready physicians to lead within the U.S. healthcare system, supported by a network of more than 16,000 alumni.

Ross Med is committed to expanding access to opportunities across the medical profession and offers students from a wide range of backgrounds the opportunity to pursue a Doctor of Medicine degree. Students complete their foundational studies in Bridgetown, Barbados, before completing their clinical training in one of our affiliated teaching hospitals throughout the U.S.

Visit medical.rossu.edu for more information, and follow RUSM on Instagram, Facebook and LinkedIn.

We operate on a hybrid schedule with four in‑office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship‑building, fostering a dynamic and collaborative work environment.

Job Description

The Clinical Advisor is an excellent communicator who is responsible for placing medical clinical students (Clinical years 3 and 4) into track core programs and elective clinical clerkships at AOA or ACGME approved clinical training sites, that meet the University’s requirements and comply with state and federal regulations for licensure and residency. He/she will ensure that students are scheduled to meet graduation requirements and continuously provide excellent customer service while working to overcome student issues to promote student success. Responsibilities

• Provides valuable customer service to medical students in their clinical semesters via telephone and emails (Outlook and salesforce) as a means of student communication.
• Works with students to schedule track programs and elective rotations to ensure that they fulfill the school’s graduation requirements.
• Provides face to face or telephone advisement to students, as well as participate in medical science campus visits.
• Provides advising to students on how they can best develop outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed.
• Uses the SCT Banner system to schedule students for clinical rotations, process updates, and perform general data entry on all systems with relation to clinical clerkship requirements.
• Maintains a database of medical rotations and clerkship inventory.
• Develops and keeps current a cross‑reference database of affiliated and non‑affiliated hospitals and works with the Supervisor and Senior Advisor of the office of clinical student services to update the resources on the University’s website. – Subject matter resource on licensure and residency requirements for the purpose of quality advisement.
• Provides adequate phone coverage throughout the day in collaboration with peers and Senior Clinical Advisor(s).
• Meets established response time metrics and quality standards for written communication with students via Outlook and Salesforce.
• Meets established response time metrics and quality standards for phone service levels.
• Serves as a student advocate when assisting with the resolution of student problems.
• Participates in the effective access and use of key reports and system tools.
• Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
• Responds to various inquiries regarding state and federal regulatory issues which will impact a student’s ability to practice medicine following graduation.
• Documents appropriate procedures, instructions, and rules to share knowledge and create standards.
• Takes professional development courses and keeps up to date with industry literature and other learning material.
• Completes other duties as assigned.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Required.
• Relevant experience in either medical education or a heavy volume customer service field may be substituted for the bachelor’s degree requirement. Required.
• 1-year prior experience in education or a field related to counseling or customer service Preferred.
• Solid computer skills with Microsoft Office Suite, Internet applications, database software, SalesForce and SCT Banner highly desirable.
• Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.
• Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
• Demonstrated ability to work independently and as part of a team.
• Excellent negotiation and decision making skill.
• Develops and adheres to timelines; ability to organize and prioritize.
• Demonstrates a professional image reflected in behavior, maturity, and integrity.
• Ability and willingness to learn quickly. Must be service oriented.
• Exhibits credibility and has the ability to persuade and convince others.
• A team player, respectful of others and capable of working well with a wide variety of associates.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $28.18. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation