Clinical Administrative Coordinator

Optum; Plymouth (MN); Remote; USD 25,000 - 44,000; Full time

Job summary

Optum is seeking a full-time remote worker to support letter processing and client communications. The position offers 40 hours per week with 8-hour shifts within CST business hours and occasional overtime.

Training is provided for 12 weeks, with telecommuting expectations outlined in the company's policy. Responsibilities include drafting NOA/NOE letters, proactive client outreach, and ensuring compliance with regulatory standards.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age or older.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to learn new computer system applications.
• Flexibility to work outside standard hours due to business needs.
• Ability to work full-time (40 hours/week) with 8-hour shifts, 8:00am–7:00pm CST, Monday–Friday.

Responsibilities

• Drafts NOA and NOE letters for government and commercial clients.
• Makes outbound calls to retrieve letters for clients.
• Adheres to client, regulatory and accreditation requirements.
• Demonstrates product knowledge to select the correct letter template.
• Meets productivity, adherence and quality standards.
• Other duties as assigned by manager or director.

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities

• Drafts NOA and NOE letters for government and commercial specific clients
• Makes outbound calls to client specific customers to initiate letter retrieval
• Adherence to client, regulatory and accreditation requirements for letter documentation
• Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
• Consistently meet established productivity, adherence, and quality standards
• Other duties as assigned by manager and/or director

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
• Computer experience including, but not limited to, ability to learn new computer system applications
• Flexibility to work outside standard hours of operations due to changing business needs
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• 1+ years of professional experience in an office / customer service environment
• Bilingual Fluency in English and Spanish
• Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
• Experience working within a Hospital, Physician's Office, OR Medical Clinical setting, Medical Terminology, ICD - 10 and CPT codes, Medicare and / OR Medicaid Services, Call Center environment
• Experience in a Clerical OR Administrative support related role
• Healthcare experience

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.