Clinical Account Manager - Georgia PDL - Remote

Lensa; Carson City (NV); Remote; USD 108,000 - 184,000; Full time

Job summary

An established industry player is seeking a Clinical Account Manager to oversee customer relationships and account management. This role involves strategic planning, ensuring customer satisfaction, and managing financial aspects of accounts. The ideal candidate will have a strong background in pharmacy operations and management, with a focus on delivering value through innovative pharmaceutical care solutions. Join a dynamic team dedicated to improving healthcare outcomes and making a positive impact in the community.

Qualifications

• 2+ years of management leadership experience required.
• 5+ years of experience in pharmacy operations.
• Proven ability to manage accounts and ensure customer satisfaction.

Responsibilities

• Build and maintain customer relationships to ensure account satisfaction.
• Manage financial aspects of accounts and meet revenue goals.
• Drive up-sell of pharmacy program solutions.

Skills

Customer Relationship Management

Financial Analysis

Project Management

Clinical Operations

Interpersonal Skills

Education

Bachelor's in Pharmacy

Master's Degree

PharmD - Doctor Of Pharmacy

Job description

Clinical Account Manager - Georgia PDL - Remote

Clinical Account Manager - Georgia PDL - Remote

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Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Clinical Account Manager - Georgia PDL - Remote

Job Description

Innovative business clinician accountable for building and maintaining customer relationships as well as leadership of the account teams within all assigned accounts. Charged with delivering results that demonstrate value to the customer, derived from identifying, demonstrating and selling valued pharmaceutical care and cost solutions that meet the desired outcomes of the customer; general management of the account, including P&L responsibility; and accountability for contract compliance.Accountable for developing and executing the strategic plan for their accounts in conjunction with sales and operations.

Responsibilities

• Performs customer centric pharmacy services.
• Owns overall account satisfaction for all assigned accounts.
• Develops strong relationships with pharmacy department or designated customer contacts.
• Directs operations account manager in resolving customer service issues and actions supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
• Maintains knowledge in all aspects of the contracts with assigned customers as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment.
• Creates and maintains partnerships with customers through the development, implementation and execution of strategic business plans that result in long term retention of profitable relationships.
• Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
• Demonstrates the value of pharmacy solutions (unit cost, utilization management & patient care enhancement).
• Identifies opportunities for additional services that address unmet customer needs.
• Provides clinical operations input and support of client specific claims processing programs, coordinates implementations of clinical projects and programs and provides support to client-specific Pharmacy and Therapeutics functions, DUR committees and responsibilities.
• Supports elevated customer service and prior authorization inquiries specific to assigned accounts.
• Manages financial aspects of account(s).
• Ensures revenue goals are met, cost of care and administrative expenses managed, and EBIDTA targets achieved for the assigned account(s).
• Ensures contract performance through risk management activities including such items as assurance of Service Level Agreement performance in Care Management Centers and Shared Services, assurance of claims accuracy payment/ administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment.
• Develops opportunities: Seeks and identifies pharmacy products and service requirements based on a thorough understanding of each customer's strategic business goals and the strategic business direction of the product set.
• Aggressively drives up-sell of pharmacy program solutions through consultative methods and ensures flawless handoff to sales and relationship management for contract execution.
• Supports sales and account management in renewal activities related to assigned accounts.
• Manages talent: Accountable for identifying creative talent to serve the account, as well as retention of high performing team members.
• Ensures staff is trained and receive opportunities to learn new things.
  
  

Education & Experience

• Bachelors - Pharmacy
• 2+ years of Management Leadership
• 5+ years of Pharmacy
  
  

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• 3-5 years' experience in clinical operations, quality, network, pharmacy or project management OR a managed care pharmacy residency.
• Proven ability to plan, organize, schedule, direct, control and monitor project activities.
• Well-developed interpersonal skills.
• Able to perform basic financial analysis.
• Project management experience and knowledge of health plans required.
• Provider experience preferred.
  
  

Preferred Qualifications

• Masters’ Degree
• PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy
  
  

Physical Demands

• Must be able to remain in a stationary position 50% of the time. Must be able to "move or traverse"
• Must be able to constantly operate a computer and/or other office productivity equipment
• Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  
  

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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