Clinical Account Associate- New England

Tempus AI; Connecticut; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Full range of benefits including medical and incentive compensation

Restricted stock units

Job summary

Tempus AI is seeking a motivated individual to enhance precision medicine and improve client relationships. The role involves collaborating with clinical account executives and guiding customer adoption of Tempus’ services.

The ideal candidate will have a degree in biology or related fields and relevant experience in sales support within the healthcare sector. Join Tempus AI to be part of a team that values integrity, respect, and growth.

Qualifications

• 1+ years of applicable experience in industry.
• Sales support experience in healthcare is a bonus.
• Strong administrative skills are required.

Responsibilities

• Work with Clinical Account Executive on gaining and retaining clients.
• Collaborate with sales positions to meet company goals.
• Drive customer adoption of online ordering through Tempus Hub.

Skills

Customer service skills

Understanding of genomic and oncology information

Ability to manage multiple projects

Education

B.S. in biology, life science, business or marketing

Job description

Overview

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Please Note: You must live in the New England or the nearby region for this position.

Responsibilities

• Work with the Clinical Account Executive (CAE) on plans for gaining and retaining new and existing clients.
• Collaborate and coordinate with all sales positions (VP, Sales, RSDs, DSMs, SAMs, and GLs) to ensure successful attainment of company goals and objectives.
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add-ons, including but not limited to HRD, TO, DPYD, UGT1A1, PURist.
• Collaborate with Clinical Account Executives on upsell opportunities for various products.
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations.
• Identify and develop partnering opportunities between prospective oncology clients and Tempus.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape within assigned accounts to determine trends and provide customer feedback to Tempus leadership.
• Monitor performance of sales to ensure objectives are met.
• Develop and implement a comprehensive business plan for the territory that includes budgets, travel, territory management, goal setting, etc.
• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents.
• Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
• Build and maintain relationships with pathology departments to ensure smooth specimen sendouts – tissue procurement.
• Maintain a regular cadence of touch points (in person, emailing value adds) with targeted accounts (e.g., 3 x month per physician).
• Coordinate Medical Affairs report review with physicians after clinical orders.
• Order Kit and literature replenishment at accounts.
• Identify and attend approved local conferences.
• Work with accounts to obtain necessary clinical data/progress notes for Tempus-tested patients.

Preferred Skills

• Demonstrate the capacity to quickly learn relevant genomic and oncology information.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives.
• Excellent customer service skills and ability to connect with healthcare professionals.
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate Tempus’ values by acting with integrity, respect and trust.
• Travel throughout the territory as needed.

Education & Experience

• B.S. in biology, life science, business or marketing.
• 1+ years of applicable experience in industry.
• Bonus:
  • Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations.
  • OR general clinical experience.

$55,000-$70,000

The expected salary range above is applicable if the role is performed from Massachusetts and may vary for other locations (California, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.