Clinical Account Associate, Bay Area

Tempus AI; California (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Tempus AI seeks a field-based sales professional in the NorCal region to expand clinical orders and partnerships. You will work with Clinical Account Executives and other sales roles to drive adoption of Tempus tests and online ordering, while identifying new opportunities in oncology and pathology.

We value quick learning of genomic/oncology information, proactive communication, and strong customer service skills to build lasting relationships with physicians and office staff.

Qualifications

• Bachelor’s degree required in a relevant field.
• 1+ year of applicable healthcare sales or industry experience.
• Bonus: sales support in oncology or pathology; clinical experience.

Responsibilities

• Collaborate with CAE on plans to gain and retain clients.
• Coordinate with sales team to reach company goals.
• Identify upsell opportunities for Tempus products and tests.
• Drive adoption of online ordering via Tempus Hub and EMR integrations.
• Build relationships with physicians and pathology departments.

Skills

Genomics knowledge

Independent work

Customer service

Communication

Time management

Relationship building

Territory travel

Education

B.S. in biology, life science, business or marketing

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Please Note: You must live in the Bay Area or the nearby region for this position.

Responsibilities

• Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients.
• Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist
• Collaborate with Clinical Account Executives on upsell opportunities for various products
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations
• Identify and develop partnering opportunities between prospective oncology clients and Tempus.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership
• Monitor performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents.
• Building and maintaining relationships with physicians and office staff to drive clinical orders in the community
• Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement
• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician)
• Coordinating Medical Affairs report review with physicians after clinical orders
• Order Kit and literature replenishment at accounts
• Identifying and attending approved local conferences
• Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients

Preferred Skills

• Demonstrate the capacity to quickly learn relevant genomic and oncology information
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives
• Excellent customer service skills and ability to connect with healthcare professionals
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate Tempus’ Values by acting with integrity, respect and trust
• Live within the NorCal territory - ideally Sacramento
• Travel throughout the territory as needed

Education & Experience

• B.S. in biology, life science, business or marketing
• 1+ years of applicable experience industry
• Bonus: Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations
• Bonus: OR general clinical experience

$55,000-$65,000

The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.