Clinical Access Program Manager

UT Southwestern Medical Center; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Parental Leave

Tuition Reimbursement

Public Service Loan Forgiveness

Job summary

UT Southwestern Medical Center is seeking a Program Manager to oversee the clinical specialty access program, coordinating access line operations, clinical consultations, and care coordination with internal teams and external partners.

The role requires a Master’s degree in a related field and at least 3 years of healthcare operations or care coordination experience, with relevant licenses. The position emphasizes performance monitoring, workflow optimization, and staff supervision.

Qualifications

• Master's Degree in Social Work, Sociology, Psychology, Nursing, Counseling or related field.
• 3 years of relevant experience in healthcare operations, behavioral health, maternal health, social work, care coordination, or program management.
• Licenses: LCSW, LPC, LMFT, RN Upon Hire

Responsibilities

• Lead the operational leader for the clinical specialty access program and ensure day-to-day effectiveness.
• Collaborate with the access program Medical Director to develop workflows, staffing models, outreach strategies, and quality improvement initiatives.
• Monitor program performance metrics such as volume, response times, referrals, and provider engagement; adjust as needed.
• Ensure compliance with policies, documentation standards, and any grant or state reporting requirements.
• Develop and maintain SOPs, scripts, workflows, and training materials for program staff.
• Provide coverage for the access line and ensure timely responses to consults and referrals.
• Lead outreach activities to increase awareness and engagement with the access program.
• Oversee supervision of designated clinical and support staff and track program data for outcomes.
• Prepare regular reports for program leadership and stakeholders.

Education

Master's Degree in related field

Job description

UT Southwestern Medical Center is seeking a Program Manager to oversee the clinical specialty access program, coordinating access line operations, clinical consultations, and care coordination with internal teams and external partners.

The role requires a Master’s degree in a related field and at least 3 years of healthcare operations or care coordination experience, with relevant licenses. The position emphasizes performance monitoring, workflow optimization, and staff supervision.