Clinic Support & Patient Care Assistant

PACE Southeast Michigan; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

PACE Southeast Michigan is seeking a Clinic Assistant to support the care team under the supervision of a Primary Care Provider, RN, or LPN. The CA will perform participant care and support services within the clinic as allowed by their scope of practice.

The role involves greeting participants, coordinating appointments, assisting with vital signs, and collaborating with transportation and clinic staff to ensure smooth workflows while upholding PACE values and high-quality patient care.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Proficient with Microsoft Office and basic computer tasks.
• Maintain annual competencies and required trainings.
• Adhere to policies, procedures, and PACE values.
• Experience or education working with geriatric population is helpful or preferred.

Responsibilities

• Greet and check-in participants for clinic appointments.
• Coordinate and escort participants throughout the center to designated areas at scheduled times.
• Communicate with clinic staff, transportation, and Day Health Center regarding cancellations, delays, and changes to appointments.
• Answer phone, take messages, and direct calls; copy, fax, and file documents.
• Print documents from the electronic medical record and schedule appointments; provide appointment reminder calls.
• Obtain and document vital signs, including height and weight; assist with dressing and toileting.
• Clean and stock treatment areas; manage clean and dirty linen.
• Collaborate with transportation for transport of participants to and from clinic appointments.

Skills

Customer service

Microsoft Office

BLS

Policy adherence

Geriatric care

Education

High school diploma or equivalent

Job description

PACE Southeast Michigan is seeking a Clinic Assistant to support the care team under the supervision of a Primary Care Provider, RN, or LPN. The CA will perform participant care and support services within the clinic as allowed by their scope of practice.

The role involves greeting participants, coordinating appointments, assisting with vital signs, and collaborating with transportation and clinic staff to ensure smooth workflows while upholding PACE values and high-quality patient care.