Clinic Assistant - Westland

PACE Southeast Michigan; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

PACE Southeast Michigan is seeking a Clinic Assistant to support the care team under the supervision of a Primary Care Provider, RN, or LPN. The CA will perform participant care and support services within the clinic as allowed by their scope of practice.

The role involves greeting participants, coordinating appointments, assisting with vital signs, and collaborating with transportation and clinic staff to ensure smooth workflows while upholding PACE values and high-quality patient care.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Proficient with Microsoft Office and basic computer tasks.
• Maintain annual competencies and required trainings.
• Adhere to policies, procedures, and PACE values.
• Experience or education working with geriatric population is helpful or preferred.

Responsibilities

• Greet and check-in participants for clinic appointments.
• Coordinate and escort participants throughout the center to designated areas at scheduled times.
• Communicate with clinic staff, transportation, and Day Health Center regarding cancellations, delays, and changes to appointments.
• Answer phone, take messages, and direct calls; copy, fax, and file documents.
• Print documents from the electronic medical record and schedule appointments; provide appointment reminder calls.
• Obtain and document vital signs, including height and weight; assist with dressing and toileting.
• Clean and stock treatment areas; manage clean and dirty linen.
• Collaborate with transportation for transport of participants to and from clinic appointments.

Skills

Customer service

Microsoft Office

BLS

Policy adherence

Geriatric care

Education

High school diploma or equivalent

Job description

SUMMARY

Under the supervision of the Primary Care Provider, Registered Nurse, or Licensed Practical Nurse, the Clinic Assistant (CA) may perform participant care and support services within the clinic at PACE SEMI. The CA will act only within the scope of his/her authority to practice.

SPECIFIC DUTIES AND FUNCTIONS

• Collaborates and communicates with the PACE SEMI team to promote a safe and positive work environment
• Greet and check-in participants for clinic appointments, including those from ancillary services
• Coordinates and escorts participant throughout center to designated area at appropriate scheduled times.
• Uses proper participant handling techniques including the use of assistant devices (ie- cane, walker, wheelchair, etc)
• Collaborates and communicates with clinic staff, transportation, and Day Health Center team re: cancellations, delays, and potential changes to appointments through verbal and electronic means
• Clerical duties such as: Answer phone, takes messages, and directs calls.
• Copy, fax, and file documents.
• Prints documents from electronic medical record
• Schedules appointments for participants within electronic medical record
• Provides appointment reminder calls
• Collaborates and communicates with transportation for transport of participant to and from clinic appointment
• Observes and reports information to primary care provider and/or nurse
• Obtain and document vital signs, including height and weight
• Assist with dressing and toileting
• Cleans and stocks treatment area
• Manages clean and dirty linen
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent
• Excellent Customer service skills
• Proficient in computer skills- Microsoft Office BLS
• Maintains annual competencies and required trainings
• Adheres to policies, procedures, and PACE values
• Prior experience or education working with geriatric population is helpful or preferred

PHYSICAL REQUIREMENTS

• Physically able to walk, stand, bend, reach, and twist for prolonged periods.
• Able to lift 40 pounds.
• May be exposed to communicable disease

At PACE Southeast Michgan our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.