Clinic Support Coordinator - PRN

rogersbh; Wisconsin; On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program

Job summary

Rogers Behavioral Health is seeking a Clinic Support Coordinator for PRN coverage at our Wisconsin clinics. The role handles receptionist tasks, patient data collection, and coordination among disciplines to support clinic operations.

You will verify demographics, insurance details, and ensure proper documentation in the medical record. Strong computer skills and EHR familiarity are required; CPR certification is expected within 30 days of hire.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office and Excel and Cerner EHR.
• AHA CPR certification within 30 days of hire; annual re-certification.
• Crisis prevention and intervention training within 60 days; annual re-certification.
• Previous office/medical office experience preferred.

Responsibilities

• Acts as the first and last point of contact with patients daily.
• Answers telephones and provides Rogers program information.
• Registers and schedules patients and verifies insurance information.
• Manages daily patient check-in/check-out and records reporting.
• Maintains medical records accuracy and document placement.
• Coordinates with treatment team and external agencies as needed.
• Keeps environment safe, orderly, and well-supplied.

Skills

Microsoft Office

Excel

Cerner EHR

Education

High school diploma

Tools

Cerner EHR

Job description

Schedule:

PRN - as needed coverage when clinic is open (M-F) No set hours or consistent days

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities:

• Performs variety of administrative processes, is the first and last point of contact with patients daily.
• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.
• .
• Maintains medical records ensuring accuracy of document placement.
• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.
• Completes all documentation within required timeframe.
• Ensures routine and priority tasks are completed within established timeframe.
• Coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team
• Ability to communicate and coordinate transfer process to and from Rogers.
• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
• Maintains the environment in a safe, orderly manner.
• Performs other duties as assigned.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Additional Job Description:

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)