Clinic Support Coordinator

rogersbh; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health is seeking a dedicated administrative professional to provide front-desk support, schedule patient appointments, register patients, and verify insurance information. You will maintain medical records, coordinate transfers, and assist the treatment team with communications and documentation.

The role emphasizes accuracy, professionalism, and timely completion of tasks in a fast-paced medical environment, with full-time hours and a Monday–Friday schedule.

Qualifications

• High school diploma required.
• CPR certification within 30 days of hire; annual re-certification.
• Formal crisis prevention and intervention training within 60 days; annual re-training.

Responsibilities

• Performs variety of administrative processes; serves as first/last contact with patients.
• Answers telephone with accurate Rogers program and services information.
• Registers and schedules patients and verifies insurance information.
• Maintains and updates medical records and forms in the system.
• Coordinates transfer processes and communications between Rogers and treatment teams.
• Maintains clinical environment, handles mail/supplies, and supports treatment team.

Skills

Communication

Customer service

Time management

Education

High school diploma

CPR certification

Crisis prevention training

Tools

Cerner EHR

Microsoft Excel

Job description

Schedule:

Full time - 40 hours/week
Monday - Friday
Typical shift - 8am-4:30pm

Job Duties & Responsibilities:

• Performs variety of administrative processes, is the first and last point of contact with patients daily.
• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.
• .
• Maintains medical records ensuring accuracy of document placement.
• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.
• Completes all documentation within required timeframe.
• Ensures routine and priority tasks are completed within established timeframe.
• Coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team
• Ability to communicate and coordinate transfer process to and from Rogers.
• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
• Maintains the environment in a safe, orderly manner.
• Performs other duties as assigned.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Additional Job Description:

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Pay Transparency Requirements:

Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education.

Benefits:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)