Supervisor, Clinical Administration

Optum; San Bernardino (CA); On-site; USD 50,000 - 89,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum in California seeks a Clinic Operations Supervisor to lead a busy clinic team, oversee staff performance, and partner with the Practice Manager on clinical operations. The role focuses on patient satisfaction, policy compliance, and data-driven improvements.

You will guide staff through training, recruitment, and daily workflow, ensure accurate provider empanelment, and maintain safety and regulatory standards while supporting continued care delivery across the site.

Qualifications

• 2+ years as a certified medical assistant in a clinic.
• 2+ years of clinical lead or staff management experience.
• Knowledge of organization policies and procedures; proficient with MS Word/Excel.
• Knowledge of ICD-10 and CPT coding.
• Reliable transportation and excellent attendance.
• Proven ability to work independently and lead staff.

Responsibilities

• Supervise department staff and collaborate with Practice Manager on clinical issues.
• Assist in recruiting and retaining staff and ensure training, resource allocation and develop standards to monitor and evaluate staff performance.
• Implement and maintain clinical and business policies and procedures.
• Ensure patient satisfaction within the clinic site and resolve patient issues.
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics.
• Monitor, manage and ensure provider and clinic empanelment is accurate.
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements.
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed.
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance.
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees.
• Coordinate, supervise and maintain accountability for the daily activities of clinic support.
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care.

Skills

Medical Assistant

Staff management

Policies & procedures

Microsoft Word

Microsoft Excel

Attendance

Independent leadership

Tools

Microsoft Word

Microsoft Excel

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Primary Responsibilities

• Provide supervision to department staff, work independently and collaborate with Practice Manager on relevant clinical issues
• Assist in recruiting and retaining talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensure patient satisfaction within the clinic site and resolve patient issues
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance, etc.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees
• Coordinate, supervise and maintain accountability for the daily activities of clinic support
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience as a certified medical assistant in a clinic setting
• 2+ years of clinical lead or staff management experience
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
• Knowledge of ICD-10 and CPT coding
• Reliable transportation and excellent attendance
• Proven ability to work independently, lead and motivate staff

Preferred Qualifications

• Medical Assistant experience
• Experience working with Medicare advantage care population
• Experience with quality reports/familiarity with quality improvement work
• Understanding of patient rooming workflows, referrals, and provider task support
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.