Clinic Staff Assistant I - Transplant - PRN

UT Southwestern Medical Center; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

UT Southwestern Medical Center in Dallas seeks a Front Office Specialist to support patient access, registration and scheduling. You will greet patients, verify information, and coordinate with clinic teams to ensure smooth arrivals.

Proficiency with the EPIC EMR system, strong customer service, and a commitment to HIPAA compliance are essential. This on-site role offers a fast-paced hospital environment with opportunities for growth and professional development.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree related field preferred but not required.
• Experience in front-office healthcare settings is beneficial.
• Familiarity with EPIC EMR or similar systems preferred.

Responsibilities

• Patient Registration and Scheduling
• Patient Access Call Center duties
• Patient Arrival & Admitting
• Patient Financial Services/Collections
• Patient After Visit Scheduling
• Medical Insurance Verification
• Referrals Management
• Precertification & Authorization

Skills

Customer service

Front office operations

HIPAA compliance

Education

High School Diploma or equivalent

Bachelor's Degree (preferred)

Tools

EPIC EMR

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education
High School Diploma or equivalent

Preferred Education
Bachelor's Degree related field and/or related experience preferred but not required.

Experience
Related experience preferred

JOB DUTIES

Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:

• Patient Registration and Scheduling
• Patient Access Call Center
• Patient Arrival & Admitting
• Patient Financial Services/Collections
• Patient After Visit Scheduling
• Medical Insurance Verification
• Internal & External Referrals Management
• Procedure Precertification & Authorization

Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.

Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.

Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.

Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.

Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.

Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.