Clinic Staff Assistant I - Pulmonary Diagnostics - PRN

UT Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Program

Tuition Reimbursement

Job summary

UT Southwestern Medical Center in Dallas seeks a Front Office Specialist to support patient registration, scheduling, and access processes. You will interact with patients and families, verify insurance, and coordinate referrals in a fast-paced clinical setting.

We value teamwork, professionalism, and compassionate patient care, with opportunities for growth. This full-time role requires HIPAA compliance and excellent communication skills in a hospital environment.

Qualifications

• High school diploma or equivalent required.
• Experience in medical front desk or patient registration preferred.
• Strong communication and customer service skills.
• Ability to handle HIPAA confidential information.

Responsibilities

• Register and schedule patients.
• Handle patient access calls and arrivals.
• Assist with patient financial services and collections.
• Verify medical insurance.
• Manage referrals and precertifications.
• Maintain EPIC EMR knowledge.
• Provide superior customer service and protect patient confidentiality.
• Maintain waiting area and stock pamphlets.
• Ensure clinic supplies are stocked.

Skills

Customer service

EPIC EMR

Phone etiquette

HIPAA compliance

Education

High School Diploma or equivalent

Bachelor's Degree related field and/or related experience preferred

Tools

MS Office

Scheduling software

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education
High School Diploma or equivalent

Preferred Education
Bachelor's Degree related field and/or related experience preferred but not required.

Experience
Related experience preferred

JOB DUTIES

Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:

• Patient Registration and Scheduling
• Patient Access Call Center
• Patient Arrival & Admitting
• Patient Financial Services/Collections
• Patient After Visit Scheduling
• Medical Insurance Verification
• Internal & External Referrals Management
• Procedure Precertification & Authorization

Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.

Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.

Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.

Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.

Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.

Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.