Clinic Service Representative - Urology

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Patient Registration Representative for the Urology clinic. You will manage registration from check-in to discharge, verify insurance, discuss financial responsibilities, and coordinate with the Customer Service Center to support patients and staff.

The role requires strong communication, basic computing skills, and the ability to multi-task in a dynamic clinical setting. Epic experience is a plus and some travel may be required.

Qualifications

• High School Diploma or equivalent required.
• Ability to perform calculations and complete forms.
• Basic computer skills including software navigation and email.
• Strong interpersonal skills for effective communication with patients, staff and visitors.
• Ability to multi-task in a fast-paced environment with interruptions.

Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Verify insurance and discuss general financial responsibilities with patients.
• Handle cash collections and connect patients with the Customer Service Center as needed.
• Reconcile patient charts and manage discharge processes accurately.
• Work collaboratively in a fast-paced environment, supporting both patients and clinic staff.

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

Epic

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative – Urology – Days

Full Time

At Henry Ford Urology - Jackson, we provide medical or surgical management for patients with a range of urological conditions, including kidney, bladder and prostate cancer; kidney stones; incontinence; urinary tract infection, bladder prolapse, interstitial cystitis, sexual dysfunction and bedwetting.

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Requirements: Able to check in and check out patients, great customer service skills, and someone who has great phone etiquette.

From the Hiring manager: WHS experience preferred, front desk experience preferred, strong communication skills, organized, willing to travel, Epic experience a plus.

SHIFT DETAILS: Monday to Thursday 7:00 a.m. to 5:00 p.m. Friday

7:00 a.m. to 4:30 p.m.

LOCATION: 150 S. East Ave Jackson, MI 49203

STATUS: Full Time

About the Department

Join our dedicated team at Henry Ford Health¿s Jackson hospital campus, a cornerstone of care in mid-Michigan. Surrounded by the natural beauty of lakes and parks, our Jackson location offers a warm, community-focused environment where you can make a meaningful impact. Here, you¿ll be part of a close-knit team committed to delivering high-quality, compassionate care to our patients while enjoying the charm and affordability of small-town living.

Role Overview

As a Patient Registration Representative, you¿ll play a vital role in ensuring a seamless patient experience by managing all registration activities, from check-in to discharge. You¿ll support patients, clinic staff, and medical teams by maintaining accurate records, verifying insurance, and handling financial responsibilities. Your work directly contributes to a positive and efficient healthcare environment.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Verify insurance and discuss general financial responsibilities with patients.
• Handle cash collections and connect patients with the Customer Service Center as needed.
• Reconcile patient charts and manage discharge processes accurately.
• Work collaboratively in a fast-paced environment, supporting both patients and clinic staff.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Basic computer skills, including navigating software and email.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multi-task and work in a fast-paced environment with frequent interruptions.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you’ll grow your career alongside a supportive team, engage in mission-driven work, and access ongoing learning opportunities in a collaborative environment.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.