Clinic Service Representative

Henry Ford Health; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Novi, MI is seeking a Clinic Service Representative to greet patients, manage check-in/out, and support registration and insurance verification. You will work with clinic staff and medical teams to ensure accurate patient data and smooth financial interactions.

In a fast-paced setting across nephrology, allergy, pulmonary, sleep, podiatry and gastroenterology clinics, you will handle preregistration, charts reconciliation, and coordination with billing and the Customer

Qualifications

• Experience in patient-facing roles preferred.
• Ability to perform check-in/check-out and preregistration tasks.
• Knowledge of insurance verification and cash handling preferred.

Responsibilities

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

Skills

Face-to-face check-in

Insurance verification

Patient registration

Interpersonal communication

Multi-tasking

Computer literacy

Education

High School Diploma or GED

Tools

Clinic information systems

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Title

Clinic Service Representative - Nephrology / Allergy / Pulmonary / Sleep / Podiatry / Gastroenterology - Novi, MI - Full Time

About The Department

Join our team at the Columbus Center in Novi, MI. Our Corporate Business Office is a hub of activity, supporting the entire health system with essential services. Our team is dedicated to ensuring seamless patient experiences through efficient registration, insurance verification, and financial coordination. We take pride in our role as the first point of contact for patients, setting the tone for their care journey.

Role Overview

As a Clinic Service Representative, you'll play a vital role in ensuring a smooth and welcoming experience for patients across our healthcare system. You'll support patients, clinic staff, and medical teams by managing all aspects of patient registration, from check-in to discharge. Your work directly contributes to the efficiency and excellence of patient care, making a meaningful impact every day.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

What You Will Need

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Proficiency in using computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multi-task and work in a team setting.
• Basic computer skills, including navigating software and email.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you'll have the opportunity to grow your career in a collaborative, mission-driven environment. We foster a culture of continuous learning and innovation, where your contributions make a real difference in the lives of our patients and communities.