Clinic Service Representative

Henry Ford Health; Michigan; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Job summary

Henry Ford Health is seeking a Clinic Service Representative to manage patient registration and related front-desk tasks in a busy clinic setting. You will support patients, staff, and medical teams, handling check-in/check-out, insurance verification, and cash collections to ensure a smooth patient experience.

This role emphasizes accuracy, teamwork, and effective communication in a healthcare environment, contributing to high patient satisfaction and efficient operations.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal and communication skills for patients and staff.
• Ability to perform calculations, complete forms, and use computer systems.
• Basic computer skills and familiarity with navigating software and email.

Responsibilities

• Manage patient reception, check-in/check-out, and preregistration processes.
• Verify insurance, collect payments, and reconcile patient charts.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with interruptions.
• Collaborate with clinic staff, medical teams, and patients to ensure smooth operations.

Skills

Interpersonal skills

Cash handling

Multitasking

Patient communication

Education

High School Diploma or equivalent

Tools

Computer information systems

Job description

Patient Registration Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join one of Michigan's largest physician organizations, Henry Ford Medical Group, where we deliver coordinated care across primary and specialty practices throughout the region. Our team is dedicated to collaborative teamwork, providing access to leading clinical resources, and building lasting relationships with patients and communities. As part of Henry Ford Health, you’ll contribute to a culture of excellence and innovation in healthcare.

Role Overview

As a Patient Registration Representative, you play a vital role in ensuring a seamless patient experience by managing all registration activities. You’ll support patients, clinic staff, and medical teams by handling check-in/check-out, insurance verification, cash collections, and more. Your work directly impacts patient satisfaction and operational efficiency, making you an essential part of our healthcare team.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Manage patient reception, face-to-face check-in/check-out, and preregistration processes.
• Verify insurance, collect payments, and reconcile patient charts.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with clinic staff, medical teams, and patients to ensure smooth operations.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for learning and development, empowering you to make a meaningful impact in healthcare.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.