Clinic Service Representative

Henry Ford Health; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Royal Oak is seeking a Clinic Service Representative to be the first point of contact for patients, guiding them from check-in to check-out with a focus on service excellence.

You will support clinic staff by handling registration, verifying insurance, discussing financial responsibilities, and reconciling charts while delivering courteous, in-person and phone-based service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Ability to perform calculations, complete forms, and use computer systems.
• Strong interpersonal skills for communication with patients, staff, and visitors.
• Demonstrated ability to multitask in a fast-paced environment.
• Basic computer skills including navigating software and email.
• Dependable, punctual, and organized with strong teamwork.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal communication

Multitasking

Customer service

Cash handling

Basic computer skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Clinic information systems

Microsoft Office

Job description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative- Royal Oak Medical Center

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic staff, medical professionals, and patients by managing registration activities, insurance verification, and financial discussions. Your role is vital in maintaining an organized, efficient clinic environment while upholding our commitment to service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a learning environment where you can develop your skills and make a meaningful impact every day.

Join Our Team

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.