Clinic Scheduler & Patient Concierge

Akahi Associates/Kako'o Services, LLC; Fairfield (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Vest vacation

Sick leave

Holiday leave

Life

AD&D

Short Term Disability

Medical

Dental

Vision

401K matching

Job summary

Kako'o Services LLC provides healthcare personnel to DoD facilities and supports David Grant Medical Center at Travis AFB. The Medical Appointment Clerk role coordinates patient appointments, check-in/out, records, and communication across clinical staff to ensure smooth patient flow and confidentiality within HIPAA and DoD policies.

Candidates must have U.S. citizenship, a high school diploma, and experience in medical scheduling.

Qualifications

• U.S. Citizenship required.
• High school diploma or equivalent.
• Minimum of 6 months of experience in medical office scheduling within the past year.
• Proficiency with EHR, medical scheduling software, and Microsoft Office Suite.
• Demonstrated knowledge of medical terminology and HIPAA/privacy rules.
• Ability to communicate professionally with patients and staff and manage multiple tasks.

Responsibilities

• Serve as the front-line representative for the clinic, greeting patients and managing communications by phone, secure messaging, and in person.
• Schedule, confirm, cancel, and reschedule patient appointments in accordance with clinic access-to-care standards.
• Perform patient check-in and check-out procedures.
• Verify patient eligibility through DEERS and update demographic information as needed.
• Provide patients with appointment instructions and manage patient flow in the clinic.

Skills

EHR proficiency

Scheduling software

MS Office Suite

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Health Records

Medical scheduling software

Microsoft Office Suite

Job description

Kako'o Services LLC provides healthcare personnel to DoD facilities and supports David Grant Medical Center at Travis AFB. The Medical Appointment Clerk role coordinates patient appointments, check-in/out, records, and communication across clinical staff to ensure smooth patient flow and confidentiality within HIPAA and DoD policies.

Candidates must have U.S. citizenship, a high school diploma, and experience in medical scheduling.