Clinic Revenue & Collections Manager

American Oncology Management Company; Georgetown (TX); On-site; USD 50,000 - 87,000; Full time

Job summary

AONA is seeking a seasoned Financial Counselor Manager to lead a team of Financial Counselors across multiple clinics, overseeing patient collections and managed care compliance. You will train staff on policy, review reimbursement practices, and ensure pricing aligns with drug cost coverage.

This role requires strategic oversight of AR performance, monthly reporting to executives, and collaboration with physicians and office managers to resolve billing issues.

Qualifications

• Five (5) plus years of experience as FC, and/or medical field/practice business office with prior experience in the collection of self-pay and insurance accounts, at management level.
• Internal two (2) plus years Team Lead, Financial Counselor experience will be considered.
• Strong, demonstrated verbal communication skills in dealing with patients' financial matters.
• High School Diploma/Associates Degree preferred.
• Experience in accounts receivable management required.
• Experience managing employees across multiple locations is crucial.
• Valid Driver's License in the state of residency for travel to clinics. Must comply with the Company's Driver Safety Operations and Motor Vehicle Records Check Policy.

Responsibilities

• Review daily clinic collections in each office to ensure that the patient financial responsibilities are being paid at the time of service including co-pay, co-insurance, and any self pay balances.
• Compile clinic collection data into a monthly spreadsheet that will be given to the CEO and the Director of Patient Business Services.
• Provide support and training to the Patient Service Specialists with collection techniques that will give them the skills necessary to collect at the time of service.
• Assist the Financial Counselors in negotiating with self pay patients, any discounts, and payment arrangements for Company services.
• Meet with patients to resolve patient account issues with a large managed care cost that may result in a potential financial loss to the Company.
• Respond to patient concerns or complaints regarding the Company's collection policy as necessary.
• Work closely with the physicians and nursing staff to make sure the Company's drug guidelines are being followed. Provide guidance to physicians regarding off label use of drugs.
• Work closely with the Office Managers to find solutions with any collection or managed care issues in the clinics.
• Report trends that affect collection activity to Assistant Director of Patient Business Services.
• Review the financial counselors' weekly A/R report on a monthly basis.
• Review all financial counselors' daily work ensuring that all staff is following updates and changes to policy and procedures provided at the Managed Care Meeting.
• Work collectively with the Contracting and Credentialing Manager in conducting the monthly managed care meetings to update financial counselors, office managers, and the business office on changes to managed care, collection, and drug policies and procedures.
• Review office and individual workloads of the financial counselors on a weekly basis and assign or distribute the workload to the float position or trainer as needed.
• Assist the business office staff with problems regarding insurance company reimbursements and any self pay collection issues.
• Update and maintain financial counselor policies and procedures.
• Maintain and ensure the confidentiality of all patient and employee information at all times.
• Complete designated projects assigned by the Assistant Director of Patient Business services.
• Attend meetings and training sessions and report any changes or concerns to the Director of Patient Business Services.
• Will be expected to work at any Company location to help meet the Company's business needs.
• Will be expected to work overtime when given sufficient notice of required overtime.
• Comply with all Federal and State laws and regulations pertaining to patient care,patient's rights, safety, billing, and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and disaster recovery plan.

Skills

Financial counseling

Team leadership

Verbal communication

Accounts receivable management

Multi-location supervision

Travel readiness

Education

High School Diploma/Associates Degree preferred

Job description

AONA is seeking a seasoned Financial Counselor Manager to lead a team of Financial Counselors across multiple clinics, overseeing patient collections and managed care compliance. You will train staff on policy, review reimbursement practices, and ensure pricing aligns with drug cost coverage.

This role requires strategic oversight of AR performance, monthly reporting to executives, and collaboration with physicians and office managers to resolve billing issues.