Clinic Referral Coordinator (Remote, California, US)

Indigenous-Pact-Pbc; Davis (CA); Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

PTO policy

Benefits: 401(k)

Open communication

Community impact

Career development

Job summary

Indigenous Pact is seeking a Clinic Referral Coordinator to operate in a remote California-based role. The position coordinates referrals from intake through closure, manages prior authorizations, and ensures timely access to specialty care for patients.

Requirements include 2+ years in referral coordination or related healthcare support, HIPAA knowledge, and experience with EHRs and payer portals. The role emphasizes patient-centered care in a remote environment with strong communication and

Qualifications

• Minimum two years in referral coordination, patient navigation, medical office administration, prior auth, or related role.
• Knowledge of insurance eligibility verification, prior authorization, HIPAA, and healthcare documentation standards.
• Experience with electronic health records, referral tracking systems, and payer portals.

Responsibilities

• Coordinate referrals from intake to closure, ensuring timely access to specialty care.
• Manage the prior authorization lifecycle: submission, tracking, follow-up, and appeals.
• Facilitate patient scheduling and care coordination across providers and payers.
• Maintain complete referral records and communication logs.
• Monitor referral status to reduce delays and improve patient access.
• Support pre/post-visit activities and referrals to ensure care continuity.
• Collaborate with patients and providers to remove barriers to care.

Skills

Referral coordination

HIPAA knowledge

EHR experience

Communication

Education

Associate's or Bachelor's in healthcare related field

Job description

Clinic Referral Coordinator (Remote, California, US)

Remote

Clinic Referral Coordinator

Salary Range: $28.00 - $36.00/hourly depending on experience & location

Location: Remote (prefer based in California)

At Indigenous Pact, we are committed to improving access to quality healthcare services through innovative, patient-centered care coordination. We are seeking a Referral Coordinator who will serve as the central point of accountability for managing referrals from intake through closure and ensuring patients receive timely access to specialty care and related services. The role supports continuity of care, prior authorization management, scheduling, and exceptional patient experiences within a remote healthcare environment.

What You'll Do

As the Referral Coordinator, you will:

• Support Tribal Care and/or Purchased/Referred Care (PRC) referral processing, including coordination of referral documentation, authorization status, specialist scheduling, follow-up, and communication with clinic teams and external partners.
• Manage referral workflows from intake through closure, ensuring referrals progress accurately and efficiently.
• Coordinate the full prior authorization lifecycle, including submission, tracking, follow-up, appeals coordination, and communication of authorization status.
• Facilitate patient scheduling and care coordination across providers, clinics, specialists, payers, and support services.
• Maintain complete and accurate referral records, communication logs, and supporting documentation.
• Monitor referral status and follow-up activities to reduce delays and improve patient access to care.
• Support pre-visit, post-visit, and referral-out activities to ensure continuity of care and successful care transitions.
• Collaborate with patients, providers, clinic staff, and external partners to remove barriers to care and improve the patient experience.

Required Qualifications:

• High school diploma or equivalent.
• Minimum two years of experience in referral coordination, patient navigation, medical office administration, prior authorization, or a related healthcare support role.
• Knowledge of insurance eligibility verification, prior authorization processes, HIPAA requirements, and healthcare documentation standards.
• Experience working with electronic health records, referral tracking systems, and payer portals.
• Strong organizational, communication, problem-solving, and time-management skills.

Preferred Qualifications:

• Associate's or Bachelor's degree in healthcare administration, social work, healthcare management, or a related field.
• Medical Assistant training or certification.
• Experience supporting Tribal Care, Purchased/Referred Care (PRC), or referral processing within tribal health, rural health, or community-based healthcare settings.
• Bilingual English and Spanish proficiency.
• Experience supporting specialty care or telehealth programs.
• Remote work environment.
• Ability to remain seated and use a computer for extended periods of time.
• Must communicate effectively through phone, video, and electronic communication methods.
• Ability to maintain confidentiality of protected health information and manage competing priorities in a fast-paced environment.

Beyond the job opportunity and incredible culture, we also offer:

• Indigenous Pact's PTO Policy includes vacation, wellness and 11+ company-paid holidays
• Competitive benefitsincluding 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed togiving backto improving our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

Equal Opportunity Employer

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We are especially interested in candidates with lived experience in, or a demonstrated history of working closely with, Indian Country and Tribal communities. All qualified individuals are encouraged to apply. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.