Referral & Quality Coordinator (Business Coordinator)

Indian Health Board of Minneapolis Inc; Minneapolis (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Platinum benefits package

Company-paid long term and life ins.

Generous paid time-off

Retirement plan with employer match

Job summary

The Indian Health Board of Minneapolis Inc is seeking a Referral & Quality Coordinator (Business Coordinator) to support the medical clinic with essential clerical and coordination tasks. You will organize referral scheduling, coordinate appointments with providers, prepare patient communications, and track quality measures to support continuous improvement in patient care.

You will also assist with authorizations and annual wellness visits while maintaining PHI confidentiality and a

Qualifications

• High School diploma or equivalent.
• Experience in healthcare setting.

Responsibilities

• Coordinate the scheduling and tracking of ordered referrals for specialty, diagnostic and therapeutic services.
• Work closely with medical staff in procuring referral appointments for patients.
• Sending and receiving necessary information to/from outside vendors and clinics.
• Prepare patient correspondence.
• Utilize scheduling and patient database software to provide services.
• Ability to track and run reports for Quality measures.
• Initiate communication with patients that need preventive care, missed screenings, immunizations, etc. (Gaps in Care).
• Evaluate effectiveness of healthcare needs and follow-up within the referral process and/or quality measure collection.
• Assist with Prior Authorizations.
• Assist with scheduling patients as needed and for Annual Wellness Visits.
• Participate in performance improvement activities.
• Other duties deemed necessary by supervisor.

Skills

Typing

Medical terminology

Quality measures

Prior Authorizations

Communication

Confidentiality

Independent work

Cultural competence

Education

High School diploma or equivalent

Tools

Personal computer software

Job description

Referral & Quality Coordinator (Business Coordinator)

Full-Time | Non-Exempt

Weekdays | 8:30 a.m. - 5:00 p.m.

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer:

• Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, Vision, FSA
• Company paid long term and life insurance
• Generous paid time-off
• Retirement savings plan with employer match

Our mission statement:

"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

-Respect for Culture Excellence Leadership-

JOB SUMMARY

The Referral & Quality Coordinator performs clerical and support functions for the medical clinic.

ESSENTIAL FUNCTIONS

• Coordinate the scheduling and tracking of ordered referrals for specialty, diagnostic and therapeutic services.
• Work closely with medical staff in procuring referral appointments for patients
• Sending and receiving necessary information to/from outside vendors and clinics
• Prepare patient correspondence
• Utilize scheduling and patient database software to provide services.
• Ability to track and run reports for Quality measures
• Initiate communication with patients that need preventive care, missed screenings, immunizations, etc. (Gaps in Care)
• Evaluate effectiveness of healthcare needs and follow-up within the referral process and/or quality measure collection
• Assist with Prior Authorizations
• Assist with scheduling patients as needed and for Annual Wellness Visits
• Participate in performance improvement activities
• Other duties deemed necessary by supervisor

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent typing, computer, transcription and organizational skills
• Knowledge of medical terminology
• Knowledge of Quality measures
• Knowledge of Prior Authorizations
• Knowledge and experience with personal computer software technology
• Strong communication skills
• Ability to maintain strict confidentiality
• Ability to prioritize own work and work independently
• Knowledge and respect of the American Indian culture and other culturally diverse populations we serve

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• Experience in healthcare setting

PHYSICAL DEMANDS

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying light items, and driving an automobile. No special physical demands are required to perform the work.

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.