Clinic Receptionist - Urgent Care

Grande International Hospital; La Grande (OR); On-site; USD 26,000 - 40,000; Part time

Benefits offered by this job

Health Insurance

Vision Insurance

Flexible Spending Account (FSA)

Job summary

Grande Ronde Hospital in La Grande, Oregon seeks a Clinic Receptionist to support front office operations in a fast-paced healthcare environment. You will greet patients, register them, schedule appointments, verify insurance, collect co-pays, and manage check-in/check-out processes.

The role requires a high school diploma or GED, CMAA certification, and at least 12 months of medical front office experience.

Qualifications

• High school diploma or GED required.
• CMAA through NHA required.
• 12 months medical front office experience required.
• Experience in a healthcare receptionist or customer service role preferred.

Responsibilities

• Greet patients upon arrival and verify demographics during check-in.
• Schedule appointments and manage changes in the EHR.
• Answer calls, take messages, and manage EHR/text/email messaging.
• Verify insurance benefits and eligibility at scheduling and check-in.
• Ensure patients are checked-in/out and provided after-visit summaries.

Skills

Excellent communication

Customer service

HIPAA compliance

Multi-line phones

Education

High school diploma or GED

CMAA certification (NHA)

Tools

Epic EHR

MS Office

Scheduling software

Job description

Job Category : Administrative Support Services

Requisition Number : CLINI002591

• Posted : October 1, 2026
• Part‑Time
• On‑site

Locations

Showing 1 location

• Pay or shift range: $18.81 USD to $29.18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

The Clinic Receptionist supports front office business operations by interacting with patients both in person and over the phone. Responsibilities include: scheduling appointments, patient registration, insurance verification, collecting patient copays, and handling check‑in and check‑out processes. The Clinic Receptionist is also responsible for maintaining accurate patient records, handling various administrative tasks, and facilitating communication between patients, healthcare providers, and clinic staff through multiple channels, such as multi‑line phones, Electronic Health Record (EHR) messaging, secure text messaging, email, and instant messaging. This role requires a high level of organization, attention to detail, and the ability to manage a variety of administrative duties in a fast‑paced healthcare environment.

Qualifications:

• High school diploma or GED – required
• Previous experience in a receptionist or customer service role, preferably in a healthcare setting
• High school diploma or GED – required
• Certified Medical Administrative Assistant (CMAA) through NHA – required
• 12 months’ medical front office experience or equivalent – required

Primary Duties and Responsibilities:

• Greet patients upon arrival, verify and update patient demographics during check‑in, and ensure completion of necessary registration forms.
• Schedule patient appointments, ensuring appropriate time for procedures, and manage schedule changes in the EHR.
• Answer phone calls, take accurate messages, and manage various electronic communications (EHR, text, email, instant messaging).
• Verify insurance benefits and eligibility at scheduling and check‑in, seeking assistance with unfamiliar plans as needed.
• Ensure all scheduled patients are checked‑in, checked‑out, provided an after‑visit summary and scheduled for follow‑up as appropriate.
• Collect patient payments, including co‑pays, deductibles, co‑insurance, and non‑covered services.
• Maintain accurate patient information in the EHR, using correct grammar, spelling, and punctuation following Epic Registration Standards; adhering to confidentiality and privacy guidelines, such as HIPAA, when handling patient information.
• Provide General Administrative Support: Assisting with filing, organizing paperwork, faxing, and other clerical tasks as needed.
• Open and close the clinic according to established procedures
• Apply new knowledge to improve performance.

Skills and Abilities:

• Ability to communicate clearly and professionally with patients, healthcare providers, and staff, both in person and via phone, email, or messaging systems.
• Understanding of HIPAA regulations and the ability to maintain patient confidentiality at all times, both in patient records and in conversation.
• Strong focus on providing excellent customer service, with the ability to manage multiple responsibilities at once, such as answering phones, greeting patients, scheduling appointments, and processing payments.
• Proficient in using office software (Microsoft Office, scheduling software) and Electronic Health Record (EHR) systems (such as Epic)
• Ability to identify issues, such as scheduling conflicts or insurance verification problems, and take the initiative to find solutions efficiently.

Physical Demands and Work Environment:

• Ability to occasionally lift and carry items weighing up to 25 pounds, such as files or office supplies.
• Ability to communicate effectively through reading, writing, and speaking in person or on telephone
• Requires frequent use of the computer with prolonged periods of sitting at a desk.
• Occasional exposure to blood, body fluids or tissue, communicable diseases, chemicals, including but not limited to sticks or cuts by needles and other sharp items. Employee eligible for Hepatitis B Vaccination if desired
• Must be able to perform the primary duties and responsibilities of the job with or without reasonable accommodation.

Shifts will be 10 hours

Compensation:

• Health Insurance
• Vision Insurance
• Flexible Spending Account (FSA and Health Savings Account (HSA) Options
• 401K Plan with Roth Options
• 401K 3% employer match and a 2% base non‑elective employer contribution
• Eligibility for company‑paid benefits such as life insurance and long‑term disability, subject to applicable waiting periods
• Option to elect Supplemental employee, spouse, and child life insurance
• Paid Time Off (PTO)
• Access to the Employee Assistance Program
• Discounts: available for meals in the cafeteria and over‑the‑counter pharmacy items
• Exercise/Fitness Facility: access to the Rehab Therapy Fitness Center for the employee and dependents

Expectations for All Employees

Support the organization’s mission, vision and values by adhering to thebehavioral standards of Grande Ronde Hospital. Comply with all laws and regulations affecting Grande Ronde Hospital. Be familiar with and adhere to the Personnel Policy Manual and the Code of Conduct and support the Grande Ronde Hospital Compliance Program. Effective communication skills and the ability work effectively with people from various backgrounds are critical.

Mission : Grande Ronde Hospital and Clinics will ensure access to high quality, cost‑effective health care in a safe and customer‑friendly environment for all those in need of our services.

Vision : Quality health care is our mission. Patients are our passion.

Qualifications

Education

Required

High School or GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.