Clinic Receptionist & Patient Experience Coordinator

IHA; Ankeny (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System in Ankeny, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle calls, verify insurance, and enter demographics in the EHR to ensure a smooth patient flow.

The role requires a high school diploma, BLS within three months, and strict confidentiality. You will collect copays at the time of service and support a day-shift, full-time schedule.

Qualifications

• Greet and assist patients and visitors in a professional, courteous manner.
• Manage front desk operations and patient flow.
• Schedule appointments and direct phone calls efficiently.
• Verify insurance eligibility and capture accurate demographic data.

Responsibilities

• Greet and check-in patients at visits.
• Answer and route phone calls.
• Schedule appointments per guidelines.
• Obtain patient/insurance information and collect copays/deductibles.
• Enter data into the Electronic Health Record and related systems.
• Copy/scan patient documents into the EMR as needed.

Skills

Interpersonal skills

Professional demeanor

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

MercyOne Health System in Ankeny, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle calls, verify insurance, and enter demographics in the EHR to ensure a smooth patient flow.

The role requires a high school diploma, BLS within three months, and strict confidentiality. You will collect copays at the time of service and support a day-shift, full-time schedule.