Clinic Receptionist I, 1285 Urgent Care RHC

US Lawns; Hilo (HI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

Sick days

Healthcare plans

Retirement plan

Student loan repayment

Job summary

East Hawaii Region of Hawai`i Health Systems Corporation (HHSC) is seeking a Clinic Receptionist I for East Hawai‘i Health Clinics to help run the Urgent Care clinic smoothly. You will welcome patients, verify IDs and insurance, register patients, and obtain necessary forms and signatures for outpatient services.

The role also covers scheduling, chart prep, insurance authorizations, payments, records management, and general clerical support while delivering warm, informed service to patients and

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills.
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service.
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy.
• Substitution of Education for General Experience: An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

Responsibilities

• Welcome patients, verify identification and insurance information, register patients, and obtain necessary forms and signatures for outpatient services.
• Schedule appointments, prepare patient charts, verify insurance coverage and authorizations, process referrals, and assist with coordinating patient flow throughout the clinic.
• Answer incoming calls, relay messages, make appointment reminder calls, and communicate appointment instructions and other important information to patients.
• Collect and process patient payments, maintain accurate payment records, issue receipts, and explain available payment options, including payment plans and charity care.
• Maintain accurate and confidential patient medical records, process incoming and outgoing correspondence, and assist with patient transfers by coordinating necessary documentation and communication.
• Provide general clerical and administrative support, maintain office supplies, assist with clinic preparation, and work collaboratively with clinic staff and other departments.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Job description

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join the team and make a meaningful impact on patient care. As a Clinic Receptionist I, you will play an important role in keeping our Urgent Care clinic running smoothly while helping patients feel welcomed, informed, and cared for. If you enjoy working with people, have strong organizational skills, and take pride in providing excellent customer service, this is an opportunity to make a meaningful impact in your community.

Key Responsibilities

• Welcome patients, verify identification and insurance information, register patients, and obtain necessary forms and signatures for outpatient services.
• Schedule appointments, prepare patient charts, verify insurance coverage and authorizations, process referrals, and assist with coordinating patient flow throughout the clinic.
• Answer incoming calls, relay messages, make appointment reminder calls, and communicate appointment instructions and other important information to patients.
• Collect and process patient payments, maintain accurate payment records, issue receipts, and explain available payment options, including payment plans and charity care.
• Maintain accurate and confidential patient medical records, process incoming and outgoing correspondence, and assist with patient transfers by coordinating necessary documentation and communication.
• Provide general clerical and administrative support, maintain office supplies, assist with clinic preparation, and work collaboratively with clinic staff and other departments.

Required Qualifications

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

Qualifications

• Education: High School Diploma or equivalent
• Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy
• Substitution of Education for General Experience: An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.