Clinic Receptionist I/II, Pahoa RHC

Yukio Okutsu State Veterans Home; Hawaii; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

13 paid holidays

21 vacation days

21 sick days

Medical, dental, vision, and Rx plans

Employee Assistance Program

State retirement system participation

Student loan repayment programs

Job summary

East Hawaii Health Systems Corporation seeks a friendly Clinic Receptionist for Pāhoa Rural Health Clinic to welcome patients, verify IDs and insurance, and help with registration and check-in. You will coordinate appointments and referrals, assist with billing and payments, and maintain accurate patient records while supporting a safe, professional front desk environment.

This role requires strong communication, attention to detail, teamwork, and the ability to handle multiple tasks in a busy

Qualifications

• High School Diploma or equivalent.
• Two years clerical or administrative experience.
• Six months healthcare clerical experience (registration, scheduling, data entry).
• Strong communication and interpersonal skills.
• Typing 40 WPM preferred.

Responsibilities

• Greet and register patients, verify IDs and insurance.
• Schedule appointments and manage referrals.
• Answer calls, relay messages, address concerns.
• Process payments and explain options.
• Maintain records, mail, supplies, and filing.
• Ensure patient confidentiality and infection control.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Make a difference in your community by helping patients connect with the healthcare services they need. As a Clinic Receptionist at Pāhoa Rural Health Clinic, you will play an important role in creating a welcoming patient experience while keeping daily clinic operations running smoothly. If you enjoy helping others, staying organized, and working with a team dedicated to patient care, this is an opportunity to make a meaningful impact in East Hawaiʻi.

Key Responsibilities

• Welcome and register patients: Greet patients, verify identification and insurance information, complete registration paperwork, prepare medical charts, and assist with patient flow throughout the clinic.


• Coordinate appointments and referrals: Schedule appointments, provide appointment reminders and preparation instructions, verify insurance and prior authorizations, and coordinate referrals and patient transfers as needed.


• Provide excellent customer service: Answer telephone calls, relay messages, respond to patient and family concerns, and direct questions or complaints to the appropriate staff.


• Support billing and payment processing: Collect and process patient payments, maintain accurate payment records, issue receipts, and explain available payment options, including payment plans and charity care.


• Maintain records and office operations: Update patient information and medical records, process incoming and outgoing mail, maintain office supplies and forms, and perform general clerical and filing duties.


• Promote a safe and professional environment: Maintain patient confidentiality, follow safety and infection control procedures, participate in required training and emergency drills, and collaborate with clinic staff and other departments. Provide coverage at other clinic sites as needed.

Required Qualifications

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

Qualifications

• Education: High School Diploma or equivalent


• General Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills


• Specialized Experience (II level): In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting


• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service


• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy

Substitution of Education for General Experience

An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*


• 21 paid vacation days (168 hours) per year*


• 21 paid sick days (168 hours) per year*


• Medical, dental, vision, and prescription plans


• Employee Assistance Program


• Participation in the State of Hawaii’s retirement system


• Potential eligibility for various student loan repayment & scholarship programs

Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.