Clinic Receptionist FT

MercyOne Medical Group; DeWitt (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading health care provider seeks a full-time receptionist to support clinic operations by managing patient flow and ensuring accurate record-keeping. The candidate will interact with patients, schedule appointments, and handle communication among medical staff. This role requires effective communication skills, attention to detail, and a commitment to patient care.

Qualifications

• BLS certified within 3 months of hire.
• Experience in an ambulatory care setting as a receptionist preferred.
• Must display proper telephone etiquette.

Responsibilities

• Answers incoming phone calls and greets patients.
• Schedules appointments efficiently and accurately.
• Maintains patient demographics and processes referrals.

Skills

Communication

Diplomacy

Basic Computer Skills

Telephone Etiquette

Knowledge of Medical Terminology

Education

High School Graduate or Equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric. Must travel to Moline office one day per week.

Position Purpose

Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric.

What You Will Do

• Answers incoming phone calls, facilitating communication among staff, ancillary departments, doctors, and others by taking and transmitting messages and information to appropriate parties.
• Greets patients and visitors to the clinic in a friendly and professional manner.
• Establishes and maintains current patient demographics and insurance information in the electronic health record.
• Schedules appoints efficiently and accurately.
• Accepts and records payments for services rendered to patients and does balance and prepares deposit at end of each day.
• Processes patient referrals.

Minimum Qualifications

• High school graduate or equivalent.
• Must be BLS certified within 3 months of hire.
• Knowledge of medical terminology preferred.
• Experience in an ambulatory care setting as a receptionist is preferred.
• Must display proper telephone etiquette.
• Must be able to demonstrate basic computer skills in a Windows environment.
• Must have good communication and diplomacy skills.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.