Clinic Receptionist - 0.9-1.0 FTE

Prairie Ridge Health; Columbus (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Clinic Receptionist to be the first point of contact for patients. This role involves ensuring accurate patient registration, demonstrating exceptional customer service, and effectively communicating scheduling information. The ideal candidate will possess strong communication skills, a high school diploma, and proficiency in computer software. Join a supportive team that values professionalism and patient confidentiality while providing a vital service in a fast-paced environment. If you thrive on helping others and enjoy a dynamic workplace, this opportunity is perfect for you.

Qualifications

• High school diploma required with excellent communication skills.
• Proficiency in computer software and customer service experience needed.

Responsibilities

• Responsible for patient registration and scheduling appointments.
• Verify insurance eligibility and collect deposit requirements.

Skills

Customer Service Skills

Communication Skills

Computer Software Proficiency

Medical Terminology Knowledge

Insurance Knowledge

Education

High School Diploma or Equivalent

Job description

PRH is looking for a team member to join our Prairie Ridge Health Clinic in the role of Clinic Receptionist. The position is a 0.9-1.0 FTE (36-40 hours per week), Monday-Friday days. This position will be responsible for obtaining and recording accurate and complete information upon patient registration.

Job Description:

The Clinic Receptionist is the first point of contact and is expected to demonstrate a high level of customer service while working with patients, physicians, office staff, and clinicians to obtain complete demographic information and procedure information to accurately register and schedule patients for clinic appointments and hospital procedures. The Clinic Receptionist effectively communicates scheduling information to internal and external customers, while maintaining a focus on customer service and patient confidentiality. Other responsibilities include verifying insurance eligibility, collecting deposit requirements, preparing and distributing daily reports, and other clerical duties. The position will also complete other special projects and tasks as assigned by the Manager or Director of Clinic Operations.

Education Requirements:

• High school diploma or equivalent required.
• Requires proficiency in the use of computer software.
• Excellent verbal and written communication skills required in order to communicate effectively with patients, physicians, medical office staff, visitors, and other employees.
• Previous knowledge of health insurance products and benefits preferred.
• Must demonstrate professionalism, assertiveness in requesting payments, and exceptional customer service skills.
• Good spelling and knowledge of basic medical terminology is required.
• Must demonstrate the ability to work independently in a fast-paced environment with constant interruptions.
• Must have previous experience in a customer service-oriented position.
• Must be flexible in work hours and able to travel to other sites as needed.
• Six months hospital experience in the areas of scheduling experience in a health care setting preferred.

Shift: Monday-Friday Days. Some travel to other clinic sites as needed.

FTE: 0.9 (36 hours per week)