Clinic Receptionist

CHI; Williston (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI St. Alexius Health Williston, now part of CommonSpirit Health, invites applications for a Clinic Receptionist in Williston, ND. You will be the welcoming heart of our clinic and help ensure a smooth patient journey.

Duties include patient check-in/check-out, scanning and filing records, coordinating referrals, collecting payments, answering calls, verifying insurance, and assisting with scheduling. We value excellent interpersonal skills, comfort with healthcare technology, and a

Qualifications

• Excellent interpersonal skills and compassion for patients.
• Comfort with healthcare software and EMR systems.
• Experience in a healthcare setting preferred, but not required at hire.

Responsibilities

• Check-in patients at the time of visit and complete admission paperwork.
• Copy/scan patient records, insurance information, and related materials into EMR.
• Check-out patients and document services provided with pricing details.
• Collect patient payments and respond to routine insurance and billing inquiries.
• Answer phone calls, confirm next-day appointments, and explain required documentation.
• Process referrals, authorizations, and pre-certifications with physicians and payers.

Skills

Interpersonal skills

Technological proficiency

Compassion for patient well-being

Job description

Job Summary And Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Perform patient check-out including pricing services to accurately support the need and documentation of each service.
• Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

Job Requirements

Required

• None, upon hire

Preferred

• Experience in a healthcare setting

Where You'll Work

CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, has been proudly serving our community since 1920. CHI St. Alexius Health Williston proudly provides primary care, specialty care, family medicine, 3D mammography, orthopedics, neurology, and several other health services to our Williston community.

Pay Range

$15.71 - $22.19 /hour