Clinic Receptionist

Citrus Cardiology Consultants, P.L.L.C.; Inverness (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Citrus Cardiology Consultants, PLLC in Ocala, FL is seeking a compassionate Front Desk Receptionist to support patient flow and ensure accurate information collection. This role requires professional communication, attention to detail, and a friendly, service-oriented approach.

Responsibilities include managing multi-line phone calls, greeting patients, verifying identity and insurance, scheduling appointments, handling payments, and maintaining patient confidentiality in accordance with HIPAA

Qualifications

• High school diploma or equivalent is required.
• Familiarity with EMR systems and medical terminology preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Answer and manage multi-line phone calls, directing callers or resolving inquiries.
• Greet and check in patients, verify identity, insurance, and demographics, and obtain necessary forms.
• Schedule, reschedule, and confirm patient appointments based on physician availability.
• Provide intake materials, office policies, and required documents to patients, ensuring completion and accuracy.
• Process payments for co-pays and uninsured visits, maintaining records securely.
• Assist patients with off-site testing coordination and form drop-offs, verifying identity for all exchanges.
• Track vendor sign-ins and escort visitors as needed.
• Support front desk operations, including call coverage and other clerical duties as assigned.
• Maintain patient confidentiality and comply with HIPAA standards.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Office software/equipment

Job description

Citrus Cardiology Consultants, PLLC is looking for a compassionate and professional Front Desk Receptionist for our office in Ocala, FL. This position is vital in ensuring smooth patient flow, accurate information collection, and exceptional service, as well as handling administrative duties involved with coordinating patient and physician schedules. The employee will demonstrate strong communication skills, attention to detail, and a compassionate approach to helping patients.

Responsibilities:

• Answer and manage multi-line phone calls, directing callers or resolving their inquiries independently.
• Greet and check in patients, verifying identity, insurance, and demographic information, and obtaining necessary forms or documentation.
• Schedule, reschedule, and confirm patient appointments based on Physician and PA/NP availability.
• Provide intake materials, office policies, and legally required documents to new or returning patients, ensuring completion and accuracy.
• Process payments for co-pays and uninsured visits, maintaining payment records securely.
• Assist patients with off-site testing coordination, form drop-offs, or other support needs, ensuring identity verification for all exchanges.
• Track vendor sign-ins and ensure visitors are escorted by authorized staff.
• Support front desk operations as needed, including call coverage and other clerical tasks and duties as assigned.
• Maintain strict patient confidentiality and comply with HIPAA standards at all times.

Qualifications:

• High school diploma or equivalent required
• Familiarity with electronic medical record (EMR) systems and medical terminology is preferred
• Strong working knowledge of office software and equipment
• Excellent communication, multitasking, and customer service skills