Clinic Receptionist

CHI; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing exceptional patient experiences. This vital role as a Receptionist involves managing patient intake processes, scheduling appointments, and ensuring compliance with regulatory policies. You'll play a key part in delivering quality care while supporting both patients and medical staff. With a strong emphasis on work-life balance and employee well-being, this position offers a rewarding opportunity to contribute to the health of the community in a supportive environment. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Free Membership to Care@Work

Employee Assistance Program (EAP)

Health/Dental/Vision Insurance

Flexible Spending Accounts

Tuition Assistance

Paid Time Off (PTO)

Matching Retirement Programs

Wellness Program

Qualifications

• High school diploma required; healthcare experience preferred.
• Experience with electronic medical records is a plus.

Responsibilities

• Perform patient check-in and ensure compliance with clinic policies.
• Schedule appointments and manage patient information efficiently.
• Assist with patient check-out and follow up on missed appointments.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma

Tools

Electronic Medical Records (EMR)

Job description

Overview

CHI Memorial Vascular Surgery Specialists

CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

1. Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
2. Employee Assistance Program (EAP) for you and your family
3. Health/Dental/Vision Insurance
4. Flexible spending accounts
5. Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
6. Adoption Assistance
7. Paid Time Off (PTO)
8. Tuition Assistance for career growth and development
9. Matching Retirement Programs
10. Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

Responsibilities

Under direct supervision, the Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

Key Responsibilities

• Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Perform other duties as assigned.

Qualifications

Education:

• High school diploma or equivalent required

Experience:

• 1 year of healthcare experience preferred
• Electronic medical record experience preferred