Clinic/Practice Assistant, Plastic Surgery

1810 Wentworth-Douglass Hospital; Dover (NH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发?

Job summary

Wentworth Health Partners Plastic Surgery Specialists seeks a Clinical/Practice Assistant to support front-desk tasks, scheduling, registration, and general administration. You will help welcome patients, manage records, and ensure smooth daily operations for cosmetic and reconstructive care.

The role emphasizes patient service, organization, and teamwork, with opportunities to participate in more advanced scheduling as competency grows. Onsite, 40 hours weekly, in Dover, NH.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
• Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established procedures, work within systems, and support a busy clinical practice environment.

Responsibilities

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check‑in and check‑out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co‑payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test‑result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Skills

Verbal communication

Written communication

Organization

Multitasking

Time management

Customer service mindset

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant certification

Tools

Microsoft Office Suite

Phone systems

Job description

Site

Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your administrative strengths, patient-service mindset, and attention to detail to Wentworth Health Partners Plastic Surgery Specialists, where every interaction helps create a welcoming, organized, and supportive experience for patients. In this role, you will be an important part of a collaborative team that provides high-quality cosmetic and reconstructive care for the breast, body, face, and skin.

Location

10 Members Way, Dover, NH

About the Role

As a Clinical/Practice Assistant, you will support day-to-day practice operations through a blend of front-desk, scheduling, registration, and administrative responsibilities. You will help ensure patients are greeted warmly, appointments run smoothly, records are organized, and providers and staff have the support they need to deliver excellent care.

What You’ll Do

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check‑in and check‑out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co‑payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test‑result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
• Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established procedures, work within systems, and support a busy clinical practice environment.

Additional Job Details (if applicable)

Why Join Us? At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well‑being, professional growth, and life outside of work.

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and wellness resources

Remote Type

Onsite Work

Work Location

10 Members Way

Scheduled Weekly Hours

40

Employee Type

Regular Work Shift Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.