Clinic/Practice Assistant, Orthopedics Sports Medicine- West Hatfield

Massachusetts General Hospital; Hatfield (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant in Hatfield. This role involves managing the patient experience on the administrative side while providing exceptional customer service. The ideal candidate should have strong skills in multi-tasking and a passion for patient care.

Qualifications

• Reception or customer service experience (minimum 6 months), preferably in healthcare.

Responsibilities

• Support patient experience on the reception/administrative support side.
• Manage high-volume tasks effectively in an outpatient setting.

Skills

Customer Service

Multi-tasking

Prioritization

Education

High school diploma or equivalent

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Cooley Dickinson Medical Group Orthopedics & Sports Medicine is where experienced, highly trained professionals advance the health of patients through specialized, expert treatment and prevention of musculoskeletal (bones, ligaments, muscles, tendons) problems. The practice's holistic approach to orthopedics involves coordination of personalized services within the practice and with other providers, to ensure a comprehensive range of care to people of all ages. We have combined expertise in all major orthopedic specialties, including sports medicine, orthopedic trauma, hand & upper extremities, joint replacement and spine care.

We are located at 4 West Street West Hatfield, MA 01088, and 170 University Drive Amherst, MA 01002

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our West Hatfield practice onsite Monday through Friday from 8:30am- 5:00pm.

The Clinic/Practice Assistants serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

We currently have a team of 7 Clinic/practice assistant who do a mix of both phones and work at front desk. We are looking for the last person to complete are collaborative team. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!

Qualifications

Required:

• High school diploma or equivalent
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

4 West Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.