Clinic/Practice Assistant, OBGYN

North Shore Physicians Group, Inc.; Swampscott (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

North Shore Physicians Group, Inc. is seeking a per diem Clinic/Practice Assistant to support our practices onsite in Swampscott, MA. This position requires dedication to administrative support, ensuring that our teams deliver high-quality care.

Qualified candidates should have 2-3 years of office experience, a High School Diploma, and strong customer service skills. The role involves handling appointments, patient interactions, and office duties during weekdays from 8:30am to 5:00pm.

Qualifications

• 2-3 years of office experience required.
• Ability to handle multi-tasking and prioritize effectively.

Responsibilities

• Perform routine administrative and clerical duties.
• Greet and assist patients.
• Process patient billing forms and maintain records.

Skills

Customer service

Administrative support

Time management

Proficiency with Office Suite

Education

High School Diploma or Equivalent

Job description

Overview

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Locations

We are located at 383 Paradise Rd, Swampscott, MA and at 1 Hutchinson Drive in Danvers, MA. As an OB/GYN office, our obstetricians and gynecologists provide high-quality conscientious care to our patients, including annual check-ups, pre-and postnatal care, and sophisticated gynecologic surgery. Many of our physicians are specially trained in performing minimally invasive procedures.

Position

We are seeking a per diem Clinic/Practice Assistant to support our practices onsite. Our practices are open Monday through Friday from 8:30am to 5:00pm. Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient setting!

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Additional Information

Does this position require Patient Care? No.

Can this role accept experience in lieu of a degree? No.

Education

High School Diploma or Equivalent required.

Experience

Office experience 2-3 years required.

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - preferred.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Preferred

• We encourage candidates from a variety of professional backgrounds to apply, including those with strong customer service, administrative, or transferable skills who are interested in building a career in healthcare!

Equal Opportunity Employer

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.