Clinic/Practice Assistant, Imaging

Brigham & Women's Physicians Organization; Weymouth (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Brigham & Women’s Physicians Organization, Inc. in Weymouth, MA is seeking an Administrative Assistant to support administrative and clinical operations within a physician practice.

You will handle scheduling, check‑in/check‑out, patient greeting, and routine clerical tasks under supervision. The ideal candidate has 2–3 years office experience, a High School Diploma or equivalent, and proficiency with Office Suite.

Qualifications

• Experience handling clerical tasks in a clinical or professional setting.
• Proficiency with Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and communicate clearly.

Responsibilities

• Perform administrative and clerical duties to support a clinical practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; manage check-in and check-out procedures.
• Answer phones, route inquiries, and schedule appointments.
• File materials, print schedules, and process billing forms.
• Handle prior authorizations and coordinate with providers.

Skills

Office administration

Scheduling software

Customer service

Communication skills

Education

High School Diploma or GED

Job description

The Mass General Brigham Medical Group is a system‑led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community‑based ambulatory care. This stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Responsibilities

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.

Education

High School Diploma or Equivalent required.

Experience

Office experience 2‑3 years required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Brigham and Women’s Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.