Clinic/Practice Assistant, Urology

North Shore Physicians Group, Inc.; Salem (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support a Salem-based urology practice.

The role aligns front-desk functions with clinical operations, including appointment scheduling and patient communications, Monday–Friday, 8:30 AM–5:00 PM. Ideal candidates have 2–3 years of office experience, proficiency with Office Suite, and strong organizational skills.

Qualifications

• High School Diploma or Equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Healthcare or medical office experience is advantageous.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Schedule patient appointments, process billing forms, and maintain records.
• Serve as Super User for scheduling, registration, and billing systems and train others.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High School Diploma or Equivalent

CMAA certification (preferred)

Tools

Office Suite

Job description

The Mass General Brigham Medical Group is a system‑led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community‑based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are located at 400 Highland Ave in Salem, MA. In this office, we evaluate and treat a range of urologic disorders in adult patients. Our team is board certified and includes experts in minimally invasive surgical techniques, such as laparoscopic, endoscopic, extracorporeal and percutaneous approaches.

We are seeking a full‑time, 40‑hour Clinic/Practice Assistant to support our practice, Monday through Friday, 8:30 AM to 5:00 PM. The primary location is our Salem office located at 400 Highland Avenue.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Act as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co‑payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Does this position require Patient Care? No

Education

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Certified Medical Administrative Assistant [CMAA] - preferred

Experience

• Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

This role is well suited for someone who enjoys teamwork, takes initiative, and feels confident working in a busy outpatient clinic! We strongly prefer 2-4 years of experience in healthcare or customer service-ideally in a medical office setting-along with familiarity with medical terminology and strong computer skills.

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.