Clinic/Practice Assistant, Internal Medicine

The General Hospital Corporation; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital is seeking a full-time Clinic/Practice Assistant to support the Internal Medicine/Adult Primary Care practice on-site from 9:00am to 5:30pm, Monday through Friday, at 195 Worcester Street, Wellesley, MA.

The role combines administrative and clinical functions, including scheduling, check-in/out, billing forms, and patient flow support. No healthcare experience is required; training provided on the job.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience preferred.
• No healthcare experience required; training provided.

Responsibilities

• Perform routine administrative and clerical duties in a clinical setting.
• Schedule patient appointments and maintain records.
• Greet and assist patients; answer phones and inquiries.
• Manage patient billing forms and document scanning.
• Support patient check-in/check-out and patient flow.
• Prepare forms and records; handle messages for referrals and prior authorizations.

Skills

Customer service

Multi-tasking

Prioritization

Communication

Education

High School Diploma or Equivalent

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at 195 Worcester Street Wellesley, MA, our Internal Medicine/Adult Primary Care practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients' care when they need treatment by specialists.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday 9:00am-5:30pm.

Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications

• Education: High School Diploma or Equivalent required
• Experience: office experience 2-3 years required
• Can this role accept experience in lieu of a degree? No
• Required: High school graduate or equivalent

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

No healthcare experience? No problem! We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

Remote Type

Onsite

Work Location

195 Worcester Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

Company Pay Information

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals prote