Clinic Practice Assistant II

Massachusetts General Hospital; Stoneham (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to support clinical operations. This role involves performing essential clerical tasks, managing patient appointments, and ensuring smooth office operations. You will be the first point of contact for patients, providing assistance and support to enhance their experience. Join a team committed to excellence in patient care and make a meaningful impact in a dynamic healthcare environment. If you thrive in a busy setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 2-3 years of office experience required.
• Proficient in office operations and procedures.

Responsibilities

• Perform administrative duties related to patient visits.
• Schedule appointments and maintain appointment records.
• Assist patients and manage phone inquiries.

Skills

Office Suite Proficiency

Time Management

Effective Communication

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Massachusetts General Vein Care
Division of Vascular and Endovascular Surgery
21 Montvale Ave/Stoneham, MA 02180

Job Summary

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Make patient appointments and maintain appointment records.

-Greet and assist patients.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-File materials in patient folders, and print appointment schedules.

-Process patient billing forms and scan documents to patient medical record.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-Type forms, records, schedules, memos, etc., as directed.

-May be required to accept co-payments.

-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

-Acts as "Super User" for scheduling, registration and billing systems.

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
-office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

21 Montvale Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.