Clinic/ Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to advancing healthcare through exceptional service. As a Clinic/Practice Assistant II, you will play a vital role in ensuring smooth clinical operations, performing essential administrative tasks, and providing support to both patients and healthcare professionals. This position offers an opportunity to work in a collaborative environment where your contributions directly impact patient care and operational efficiency. If you are organized, detail-oriented, and eager to be part of a team that values diversity and excellence, this role is perfect for you.

Qualifications

• 1-3 years experience in a healthcare office environment is required.
• Proficiency in office procedures including filing, copying, and scanning.

Responsibilities

• Perform routine administrative and clerical duties related to clinical service.
• Make patient appointments and maintain appointment records.
• Greet and assist patients, answering routine inquiries.

Skills

Office Suite Proficiency

Effective Communication

Organizational Skills

Clerical Duties

Education

High School Diploma or Equivalent

Job description

Clinic/Practice Assistant II

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Remote type: Onsite

Locations: Boston-MA

Time type: Full time

Posted on: Posted 7 Days Ago

Job requisition ID: RQ4016158

Site: Massachusetts Eye and Ear Associates, Inc.

About Us

Mass General Brigham relies on a diverse team of professionals to advance our mission, including doctors, nurses, business staff, tech experts, researchers, and systems analysts. As a not-for-profit organization, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Tasks include basic clerical work, patient visit duties such as scheduling, check-in, and check-out. Actual duties may vary by department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties related to a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as 'Super User' for scheduling, registration, and billing systems, providing assistance and training to others.
• May perform more complex functions like surgical scheduling at advanced competency levels.

Qualifications

Education: High School Diploma or Equivalent required. Experience in healthcare office environment (1-3 years) required. No, experience cannot be substituted for a degree.

Licenses and Credentials: None specified.

Knowledge, Skills, and Abilities

• Proficiency with Office Suite.
• Understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Effective communication skills, both written and verbal.
• Ability to manage multiple tasks, organize well, and work within established protocols.

Additional Job Details

Physical requirements include standing, walking, sitting, lifting, carrying, and other physical activities with specified frequencies and weights.

Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Massachusetts Eye and Ear Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to various protected statuses. Reasonable accommodations are available for individuals with disabilities.