Clinic Practice Assistant II

Mass General Brigham; Stoneham (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a passionate community dedicated to advancing patient care and medical research. In this role, you'll support clinical operations through essential administrative tasks, ensuring a smooth experience for patients and staff alike. With a focus on teamwork and excellence, you'll be part of a renowned healthcare organization that values each contribution. This is your chance to make a real impact in the lives of others while working in a supportive environment that fosters growth and collaboration. Are you ready to be part of this transformative journey?

Qualifications

• 2-3 years of office experience required.
• Proficiency in office operations and procedures.

Responsibilities

• Perform administrative tasks including scheduling and patient check-in.
• Assist patients and manage appointment records.

Skills

Office Suite Proficiency

Time Management

Effective Communication

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Clinic Practice Assistant II page is loaded

Clinic Practice Assistant II

Apply remote type Onsite locations Stoneham-MA time type Full time posted on Posted 8 Days Ago job requisition id RQ4018138 Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Massachusetts General Vein Care
Division of Vascular and Endovascular Surgery
21 Montvale Ave/Stoneham, MA 02180

Job Summary

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Make patient appointments and maintain appointment records.

-Greet and assist patients.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-File materials in patient folders, and print appointment schedules.

-Process patient billing forms and scan documents to patient medical record.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-Type forms, records, schedules, memos, etc., as directed.

-May be required to accept co-payments.

-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

-Acts as "Super User" for scheduling, registration and billing systems.

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
-office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

21 Montvale Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Why work here?

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?

About Us?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.